Product Specialist

• Take Ownership: Own the roadmap and lifecycle for your area, starting with integrations and the API partnerships that drive quoting reach.
• Manage Complexity: Break down abstract business goals into actionable technical requirements, and operate with confidence when priorities shift and direction is ambiguous.
• Data-Driven Decisions: Define success metrics (KPIs) for your products and use data to prioritize.
• Leadership: Act as the primary product lead for a development team and its stakeholders, with the credibility to direct the work and be taken seriously.
• Agile Management: Manage backlogs, roadmaps, and planning, and ensure the team has a steady stream of "ready" work.
• Quality Control: Ensure the output meets the quality standards expected by our users and stakeholders.

Senior Product Management Specialist

• Conducting onboarding and discovery meetings for customers, understanding customer context and goals, and providing product information to best serve those goals.
• Assist customers with advanced technology capabilities such as but not limited to keyword searches, near-duplicate/email threading & advanced analytic (AI) searching.
• Design technical workflow and projections for customer success management meetings and executive business reviews.
• Design playbook and best workflow procedures for Casepoint products.
• Improve product adoption, and customer retention, and help foster positive customer relationships that create a loyal customer base.
• Develop and adhere to properly documented projects, including customer workflows, roles and task management, estimations, and process improvements.
• Ensure exemplary customer service and communication management to all internal and external customers; proactively promote customer service throughout the department and among teams; respond to peer requests with recognition that request serves a customer need.
• Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs.

Product Consultant

• Work closely with Customer Success, Operations, customers, and internal stakeholders to understand product feedback, workflow challenges, and enhancement requests
• Document feature requests, bugs, workflows, and requirements clearly within Jira and related systems
• Assist with backlog refinement, prioritization discussions, and ticket organization
• Help define acceptance criteria and expected workflow behavior for new features and enhancements
• Partner closely with Product leadership and Subject Matter Experts to ensure feature requests align with customer needs and product strategy
• Serve as a day-to-day resource for Engineering by answering workflow, product behavior, and operational questions
• Participate regularly in engineering discussions, sprint activities, and product reviews
• Ensure requirements, edge cases, and workflow expectations are properly communicated during development
• Help identify gaps, inconsistencies, or risks during implementation
• Track bugs and feature requests through resolution to help ensure issues are properly communicated and nothing falls through the cracks
• Perform User Acceptance Testing (UAT) for new features, enhancements, and bug fixes
• Validate that delivered functionality aligns with documented requirements and real-world workflows
• Assist with release coordination, internal communication, and readiness activities across Customer Success and Operations teams
• Document testing outcomes, identified issues, and feedback for Engineering follow-up
• Develop deep expertise in Impruvon workflows, operational processes, and customer use cases
• Participate in customer discussions and workflow reviews to better understand operational needs and product fit
• Help evaluate the impact, reach, and urgency of feature requests and workflow enhancements
• Contribute to continuous product improvement through customer insight, workflow analysis, and operational feedback

Product Specialist jobs in Maryland

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Senior Product Management Specialist

Product Consultant

Product Specialist