Product Specialist

• Gather, analyze, and define requirements to assist development or configuration of solutions to increase agent productivity and decrease errors
• Analyze solutions by meeting with operations and key contacts
• Determine if the request conflicts with existing standards
• Perform GDS hit/scan evaluation for the desired solution
• Create detailed requirements for development or configuration
• Provide development team with requirements in JIRAs format
• Assist with elements required for design and programming (i.e.: PNRs, profiles)
• Meet with designers and developers to ensure design understanding
• Schedule and manage deliverables to fulfill project scope
• Evaluate requirements for given requests and assist with timeline and priority
• Articulate opportunities and risks
• Facilitate involvement of other BCD Travel departments to achieve goals
• Assist in maintaining confluence or process flows where needed
• Assist in documenting solutions in release notes
• Participate in logs for project work
• Maintain an advanced understanding of all GDS and BCD Travel technology products to ensure proper processes can be developed and implemented
• Establish a proactive approach to addressing and solving customer challenges at the point of sale

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Travel Technology Product Specialist