Product Specialist

• Develops and leads the implementation of technical training programs tailored to the needs of the underwriting team, with a focus on product-specific knowledge.
• Support the development, implementation, and ongoing refinement of underwriting strategy, guidelines, and product frameworks to ensure profitable growth and consistent risk selection.
• Leads and facilitates engaging and effective training sessions, ensuring that all underwriters understand and can apply product-specific underwriting guidelines.
• Updates training materials to reflect changes in underwriting guidelines, regulatory requirements, industry best practices, and product features.
• Develop and enhance Alternative Markets insurance products through the design and maintenance of proprietary forms, rates, rules, endorsements and coverage solutions that support divisional objectives, profitable growth, and competitive differentiation.
• Design and implement innovative insurance solutions tailored to specialty programs and niche markets aligned with underwriting objectives, market demands, and the Alternative Markets risk appetite.
• Provides regular feedback and coaching to underwriters based on assessment results, leading to measurable improvements in performance.
• Collaborates with underwriting leadership, product development teams, subject matter experts, and other stakeholders to identify training needs and develop innovative and tailored training solutions.
• Partner with business and technology teams to implement product enhancements, underwriting changes, forms, rates, and system functionality while ensuring consistent business operations.
• Ensures all training initiatives adhere to and exceed industry standards and regulatory expectations.
• Performs other duties as assigned.

Senior Underwriting Product Specialist – Alternative Markets

• Support credit analysts and relationship managers in underwriting and servicing specialized credit products
• Handle more complex inquiries and contribute to product improvement feedback loops
• Train and coach entry-level product specialists
• Resolve complex client-related issues and manage risks related to treasury accounts and services tied to ABL credit facility
• Educate internal partners and external clients regarding ABL requirements
• Work closely with Treasury Sales Officers, Client Managers, and Credit Officers to implement ABL requirements

Product Specialist II – Credit

• Conducting onboarding and discovery meetings for customers, understanding customer context and goals, and providing product information to best serve those goals.
• Assist customers with advanced technology capabilities such as but not limited to keyword searches, near-duplicate/email threading & advanced analytic (AI) searching.
• Design technical workflow and projections for customer success management meetings and executive business reviews.
• Design playbook and best workflow procedures for Casepoint products.
• Improve product adoption, and customer retention, and help foster positive customer relationships that create a loyal customer base.
• Develop and adhere to properly documented projects, including customer workflows, roles and task management, estimations, and process improvements.
• Ensure exemplary customer service and communication management to all internal and external customers; proactively promote customer service throughout the department and among teams; respond to peer requests with recognition that request serves a customer need.
• Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs.

Product Consultant

• Lead the design, development, and enhancement of complex insurance products
• Translate business needs into product solutions by partnering with Actuarial, Underwriting, Legal, Claims, and IT
• Ensure all products meet regulatory, compliance, and quality standards
• Deliver high-quality product updates with speed and precision
• Coordinate stakeholders across the organization to drive alignment, execution, and successful product delivery
• Utilize market insights, industry trends, and competitor analysis to support business segment strategies
• Serve as a key liaison between product and internal partners
• Act as the primary technical resource and subject matter expert for Product Specialists

Product Specialist jobs in Connecticut

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Senior Underwriting Product Specialist – Alternative Markets

Product Specialist II – Credit

Product Consultant

Senior Product Specialist, Casualty