Product Operations

• Drive operational excellence across product creation supply chain functions and integrate Advanced Concepts (AC) innovation
• Accountable for seasonal delivery, process optimization, and integrating AC early-stage innovation into processes
• Operate at the intersection of product development, materials, and sourcing
• Partner with the Innovation Incubation squad to accelerate validated concepts into pilot, commercialization, and scale
• Facilitate cross-functional alignment within Product Creation and Advanced Concepts teams
• Lead seasonal I2C delivery across product development, materials, sourcing, and planning teams
• Develop governance models, KPIs, and tracking systems for incubation programs
• Oversee portfolio planning, resource allocation, and budget (CAPEX & OPEX)
• Enable project teams with clear frameworks, RACI structures, and execution rigor
• Manage external partnerships and innovation ecosystem relationships

Senior Manager, Process Operations – Product Creation and Advanced Concepts

• Define the long-term vision for Wave’s Risk & Payment Operations Platform
• Establish a unified strategy for operational workflows, decisioning, case management, and controls
• Identify opportunities to reduce manual effort through automation and scalable platform capabilities
• Balance operational efficiency, regulatory requirements, risk management, and customer experience
• Build the systems that enable teams to investigate, review, approve, monitor, and manage customer activity
• Define and improve operational workflows across risk reviews, compliance processes, fraud investigations, holds, reserves, disputes, and escalations
• Create intuitive tooling that helps internal teams make consistent and effective decisions
• Partner with stakeholders to eliminate operational bottlenecks and improve team productivity
• Define platform capabilities for rules management, decision orchestration, case management, audit trails, and workflow automation
• Partner with Engineering and Data teams to establish scalable foundations for operational decision-making
• Create reusable platform services that can support multiple operational use cases across the business
• Ensure systems are observable, measurable, and continuously improving
• Advocate for customer experience within operational and risk-related workflows
• Ensure operational processes are transparent, predictable, and minimize friction for legitimate customers
• Partner with Support and Customer Success teams to improve communication and resolution experiences
• Measure the impact of operational decisions on customer trust and satisfaction
• Serve as the product leader for internal operations platforms across Payments
• Align stakeholders across Product, Engineering, Risk, Compliance, Finance, Support, and Data
• Drive prioritization and strategic decision-making in a highly cross-functional environment
• Communicate platform strategy, progress, and outcomes to senior leadership

Senior Product Manager, Risk Operations

• The Senior Manager of Product Operations leads complex operational functions supporting cash management and deposit products, including payments, receivables, deposit accounts, liquidity management products and digital transaction services primarily for Commercial Banking clients.
• Key objectives for the role include improving operational efficiency, creating sales and operational capacity by streamlining policy, processes and enhancing automation.
• The role will liaise with key partners in Commercial Banking Centres (sales), Commercial Banking Operations, Compliance and FCRM (Financial Crime and Risk Management), Fraud, Enterprise Payments, Vendor Management and Technology Services.
• The Senior Manager will play a role in Business Banking's objective to grow deposits and drive Cash Management penetration and recapture market share through strong operational execution, process discipline and cross-functional leadership.
• Identify and recommend opportunities to improve policies and processes to simplify our approach and assist customer facing employees with product sales and service.
• Remain current with key business initiatives and ongoing issues/trends and develop an understanding of critical business success factors.
• Manage/provide management oversight of annual attestation processes, AML and on Operational Incidents including applicable reporting and remediation.
• Address complicated support escalations from partners including CCSC, CBCs, SBAC, SBBAR, Sales Distribution, and Product Partners.
• Leverage a strong knowledge of our legal, compliance and operational risk requirements, and ensure policies and processes mitigate risks, and align with Business Banking objectives and TDBG standards.
• Review/approve documented operating policies and procedures that are customer centric, employee friendly and market competitive.
• Analyze information to understand the impact on the business and make recommendations based on findings.
• Manage a team of diverse talent with people management responsibilities such as coaching and performance evaluation.
• Work within a matrix environment and use impact and influence to help accomplish tasks.

Product Operations jobs in Canada

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Senior Manager, Process Operations – Product Creation and Advanced Concepts

Senior Product Manager, Risk Operations

Senior Manager, Commercial Product Operations