Product Operations

• Own product and revenue outcomes for a portfolio of health system accounts
• Go on-site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for
• Make build-vs-configure trade-offs for every engagement
• Own sprint delivery for your accounts: prioritise work, unblock engineers, make daily trade-off decisions between speed and reusability
• Build extensible product so what you ship for one account becomes a configurable module for the next
• Partner with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations
• Connect field signal back to core product: attend rituals, surface learnings, advocate for shared investment when you see the same pattern repeating
• Drive adoption within customer accounts until clinicians use it daily
• Navigate compliance and regulatory requirements as product constraints

Product Manager managing health system accounts at AI startup Heidi

Product Manager, Health Systems

Product Manager managing health system accounts at AI startup Heidi. Owning product and revenue outcomes while working with clinicians and commercial partners.

• Own triage and issue management – intake, categorisation, and routing of product issues across Slack, LogRocket, HubSpot, and other feedback channels.
• Identify patterns, not just individual tickets, and drive faster resolution by connecting the right teams with the right context.
• Lead tooling and vendor research – initial discovery and structured evaluation of new tools, platforms, and vendors across areas like open banking, product analytics, and BaaS infrastructure.
• Deliver clear outputs: options and trade-offs, commercial considerations, and a recommendation.
• Support cross-squad initiatives – early-stage discovery and groundwork for strategic initiatives before formal squad ownership is established.
• Identify dependencies and gaps, align stakeholders, and keep things moving across Product, Tech, Sales, and Operations.
• Own sprint reporting and ways of working – produce clear, consistent sprint reports across squads, and own the product team’s delivery practices: discovery frameworks, Notion documentation standards, Jira hygiene, and sprint readiness.
• Generate insights and drive continuous improvement – analyse product, operational, and customer data to surface bottlenecks, inefficiencies, and automation opportunities. Provide actionable recommendations to Product and Leadership teams.

Product Operations Associate supporting product teams of an innovative fintech.

Product Operations Associate

Product Operations Associate supporting product teams in a fast-growing fintech company. Driving efficiency and insights for product management in the property finance sector.

Product Operations jobs in Australia

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Product Manager, Health Systems

Product Operations Associate