Product Manager

• Define and maintain the vision and roadmap for IT Service Management solutions aligned with organizational goals;
• Act as the central point of contact between stakeholders, including IT teams, business units, and end-users;
• Gather, analyze, and prioritize business and functional requirements for ITSM tools and processes;
• Maintain and prioritize the product backlog, ensuring alignment with business value and technical feasibility;
• Collaborate closely with development teams to ensure timely and high-quality delivery of ITSM solutions;
• Participate in Agile ceremonies such as sprint planning, reviews, and retrospectives;
• Advocate for user experience and usability, ensuring ITSM tools are intuitive and effective;
• Organize and oversee training and support activities to ensure successful adoption of ServiceNow solutions;
• Define and monitor KPIs and performance metrics to evaluate ITSM effectiveness;
• Provide regular reporting and insights to stakeholders on product performance and improvement opportunities;
• Drive continuous improvement initiatives, incorporating user feedback and industry best practices;
• Stay up to date with ServiceNow capabilities, ITSM trends, and digital transformation practices;
• Identify and mitigate risks related to ITSM processes and tools, ensuring compliance with policies and standards;
• Ensure alignment with ITIL best practices to improve service delivery and operational excellence.

Product Owner – IT Service Management

• Own the full product lifecycle for the emissions management product line — from market discovery and concept through to launch, iteration and long-term growth.
• Define and communicate a compelling product vision that is grounded in customer needs, regulatory trends (CII, EU ETS, FuelEU Maritime, IMO 2030/2050) and competitive dynamics.
• Establish and maintain the product roadmap, making clear prioritisation decisions that balance customer value, commercial opportunity and technical feasibility.
• Act as the internal authority on emissions management — the go-to expert who shapes how the business thinks about and monetizes this space.
• Serve as the senior stakeholder voice on all matters relating to emissions management solutions, with final say on solution set design and direction
• Lead alignment across commercial, product and operations — cutting through complexity to keep cross-functional teams moving in the same direction
• Build trusted relationships with key customers, acting as a strategic advisor who understands their business and helps them achieve measurable outcomes
• Represent the product externally at industry forums, customer briefings and partner discussions
• Partner closely with commercial leadership to develop go-to-market strategies, pricing frameworks and value propositions for the emissions management portfolio
• Identify and pursue revenue expansion opportunities across the group — including upsell, cross-sell and new market entry
• Contribute to business cases, pipeline development and contract strategy where the product intersects with commercial engagements
• Lead the design of customer-facing solutions that translate complex emissions data, analytics and compliance workflows into intuitive, high-value products
• Ensure solutions are built with longevity in mind — avoiding one-off customisations in favour of reusable, platform-ready components
• Lead cross-functional initiatives from discovery through to execution, coordinating internal teams and external stakeholders to deliver on time and on brief
• Define success metrics, track progress against them and communicate clearly to senior leadership on risk, progress and outcomes
• Champion agile, iterative delivery practices while maintaining a clear view of the longer-term roadmap

Senior Product Manager

• Work with others to offer suggestions to enhance the experience direction global process workstreams for experiences.
• Develop action plans to ensure that minimum operating standards are met.
• Work with other leads to attain and maintain operational excellence and continuous improvement to ensure customer-focused delivery of services.
• Ensure value delivery by using performance metrics and analysis.

Product Manager, People Services

• You ask the right questions to develop a common product vision with the customer and communicate this vision clearly and convincingly within the project team.
• You build trusting relationships with the stakeholders in the project and present achieved milestones and progress in a comprehensible way.
• You break down epics into smaller parts and write user stories that are understandable for the development team.
• You translate complex product requirements, for example from the area of "Car Analytics", into logical and comprehensible work packages.
• You control the quality of the resulting data products and communicate deviations and improvements to the team and other stakeholders.
• You act as a contact person for business and technical questions and decisions of the team and for other stakeholders.
• You coach and support the development team in their daily work by participating in the entire development process: Scrum ceremonies, architecture discussions, data analysis, testing, conducting demos.
• You are responsible for budget, capacity and resource planning within the project.

Product Owner, German

• Own the implementation backlog end-to-end — from initial scope through go-live — ensuring every sprint delivers measurable progress toward client objectives.
• Partner with client stakeholders to understand their business processes and success criteria, translating these into a prioritized backlog of epics, user stories, and acceptance criteria.
• Make daily trade-off decisions on scope, sequence, and priority — balancing client expectations, platform capabilities, and delivery capacity.
• Lead Agile ceremonies (sprint planning, refinement, reviews, retrospectives), setting clear sprint goals tied to client milestones.
• Serve as the single point of accountability between the client and the FlowX delivery team — manage expectations, surface risks early, and keep everyone aligned.
• Collaborate with FlowX product and engineering teams to flag gaps, relay client feedback, and influence platform evolution based on real-world implementation experience.

Product Owner

• The Product Owner defines, manages, and delivers digital product requirements that support business objectives and operational excellence in Manufacturing and Retail industries.
• The role ensures a clear, prioritized backlog and strong alignment between business stakeholders, technical teams, and end users.
• Operating at the intersection of product ownership, business analysis, and process optimization, the Product Owner guides solutions from discovery through delivery and continuous improvement.
• Drive Impact: Your expertise will play a pivotal role in identifying, analyzing, and shaping business needs, ensuring that solutions deliver measurable value and improve end-to-end processes across domains.
• Own the Product Direction: You will manage and prioritize the product backlog and roadmap, balancing business value, risks, dependencies, and operational constraints to drive informed decision-making.
• Shape Solutions from Discovery to Delivery: You will lead discovery workshops, analyze AS-IS processes, and define optimized TO-BE solutions, translating complex needs into clear process flows, user journeys, and system interactions.
• Bridge Business and IT: You will act as the connector between stakeholders and technical teams, facilitating collaboration, clarifying requirements, and ensuring shared understanding within cross-functional teams.
• Translate Needs into Actionable Work: You will convert requirements into structured user stories, acceptance criteria, and test scenarios, ensuring alignment with the broader ecosystem and operational processes.
• Enable Successful Delivery with Partners: You will collaborate with internal teams and external providers, preparing detailed requirement packages and validating delivered solutions against expectations.
• Drive Adoption and Change: You will support stakeholders through UAT cycles, training, and communication, ensuring smooth adoption of new capabilities and embedding them into daily operations.
• Ensure Continuous Improvement: You will provide ongoing application support, analyze recurring issues, and transform insights into enhancements that optimize processes and ensure long-term sustainability.

• Define, manage, and deliver digital product requirements
• Ensure clear, prioritized backlog and alignment with stakeholders
• Manage and prioritize the product backlog and roadmap
• Lead discovery workshops and define optimized solutions
• Bridge business and IT by clarifying requirements
• Collaborate with internal teams and external providers
• Support stakeholders through UAT cycles and training
• Provide ongoing application support and continuous improvement

• Define and drive the multi-year product roadmap across Flosum's five product lines: DevOps, Backup & Archive, Trust Center, Data Seeding, and DevOps for Veeva.
• Identify whitespace opportunities in the Salesforce ecosystem where Flosum can create new categories or capture market share from competitors.
• Translate deep Salesforce platform knowledge (metadata architecture, deployment models, Agentforce, Data Cloud, multi-org environments) into product capabilities that enterprise customers will pay premium prices for.
• Stay ahead of Salesforce's own product direction (three releases per year) and position Flosum to capitalize on every platform shift.
• Lead the next wave of AI-powered DevOps capabilities built on Agentforce, including intelligent deployment agents, AI-driven code review, automated security scanning, and predictive release management.
• Define how Flosum's extensibility platform enables customers to build custom AI-driven workflows within Salesforce's trust boundary.
• Pioneer agent-aware governance: preparing Salesforce governance frameworks for autonomous systems and AI agents.
• Engage directly with Fortune 500 customers and prospects to deeply understand their pain points around Salesforce development, security, compliance, and data management.
• Translate complex enterprise requirements (SOX, zero-trust, multi-org, regulated industries) into elegant product solutions.
• Partner with Sales and Customer Success to influence deal strategy, conduct product demos for strategic accounts, and close competitive evaluations.
• Write detailed product requirements, user stories, and acceptance criteria. You do the work, not just delegate it.
• Partner with engineering to deliver on aggressive timelines. Own sprint planning, backlog prioritization, and release coordination.
• Define and track product KPIs: adoption, activation, expansion, NPS, competitive win rates.

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