Product Manager

• The purpose for this role is to have a dedicated resource with the appropriate skills and knowledge to support the Head of digital commercialization in the management and development of new and existing channels and products.
• Provide information on competitor information, local pricing and local market potential
• Responsible for supporting the Head of digital commercialization in production and building of strategic partnerships and relationships that will give Absa a prominent brand name in the Market.
• Responsible for project/program management with governance & control, change resourcing for the project/program and the provision of project/program reporting capability for channels and B2B digital products.
• Responsible for maintaining workflow, budget and planning standards.
• Ensures project/program management produce, manage and control projects to Absa Africa standards and guidelines.
• Ensures review and escalation if required, of project/program Risks and Issues. Responsible for monitoring activities and ensuring compliance with laid down Program standards and procedures.
• Provide feedback to BA on local competitor product activity
• Undertake local market research to provide management information
• Undertake legal and regulatory assessment as required
• Feedback suggestions for new channels and channel enhancements to BA, Local stakeholders
• Provide data for Local and Centre management information
• Implement new channels into market by engaging all stakeholders, creating a steering committee, building a business case, completing all testing, and building a detailed local implementation plan

Digital Product Manager supporting channel management at Absa Bank

Digital Product Manager

Digital Product Manager role at Absa Bank focusing on managing and developing digital channels. Supporting strategic partnerships and project management within the organization.

• Conduct in-depth surveys and interviews with customers and agents across target markets and customer segment to identify the most desirable features, specifications, and improvements for new phone models.
• Synthesize findings into structured, prioritized market requirement briefs segmented by geography and customer type, to serve as inputs into device development
• Identify and maintain a list of the most relevant competitive phone models for use as benchmarks in lab testing, based on market positioning and customer alternatives
• Define hardware and OS benchmarking criteria — both quantitative (e.g. performance, battery life, RF signal quality) and qualitative (e.g. user experience, build quality, ergonomics)
• Define field trial requirements for market validation, including survey instruments, success metrics, and clear pass/fail criteria
• Write an integrated field trial plan that consolidates requirements from the Business Unit, Hardware & Software Engineering teams into a single, cohesive document
• Organize and manage field trials end-to-end: site selection, participant training, sales enablement, survey deployment, and results reporting
• Report issues surfaced during trials — from customers, field teams, and the Contact Center — to the Hardware & Software Engineering teams promptly and in full detail upon discovery, to support their technical tracking and resolution processes
• Ensure market-side inputs (survey results, customer feedback, field observations) are fed back to the Hardware & Software Engineering teams in a format that supports their end-to-end technical review and model approval process.
• Maintain alignment with the Engineering teams on project status, schedule milestones, and known technical risks for each device under evaluation from to time.
• Escalate delays or blockers that affect market validation timelines to relevant stakeholders promptly
• Serve as the primary point of contact for all device programmes, ensuring Business Unit requirements are clearly communicated and tracked through to launch.
• Serve as the central owner of post-launch product feedback for all currently used phone models, covering both hardware and software performance in the field
• Systematically collect and consolidate feedback and improvement suggestions from all relevant internal touchpoints — including the Contact Center, After-Sales team, and field sales teams — into a structured, regularly updated feedback log
• Dissect consolidated feedback to identify recurring issues, patterns, and prioritised improvement opportunities across hardware, Android OS, and MDM software layers.
• Share structured findings with the Engineering teams in a clear, actionable format; ensure feedback is tied to specific models, software versions, and affected customer segments where possible.
• Track the status of all flagged issues and requested improvements through to resolution; maintain visibility on progress and hold relevant engineering teams accountable to agreed timelines
• Support the planning and deployment of hardware and software upgrades arising from field feedback
• Lead end-of-life decision-making and planning for existing phone models, coordinating with Commercial, Engineering & Operations stakeholders on timing, transitions, and downstream commercial impacts.

Product Manager focusing on mobile devices for market-driven development at Sun King.

Product Manager – Mobile Devices

Product Manager handling mobile devices’ market lifecycle at Sun King. Collaborating on product features and validation processes with cross-functional teams across different regions.

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Digital Product Manager

Product Manager – Mobile Devices