Product Manager

• Use product analytics daily to identify friction points, growth opportunities, and anomalies in the self-service experience, and turn these insights into product solutions.
• Formulate hypotheses based on data, validate them against metrics and user behavior, and translate confirmed findings into the roadmap.
• Ground planning and prioritization in metrics and expected impact, so roadmap decisions are consistently backed by data rather than opinions.
• Plan and ship features and improvements with engineering and design; maintain clarity on timelines across multiple projects.
• Combine quantitative signals with qualitative research (support tickets, surveys, interviews) to understand user behavior and needs in a self-service context.
• Maintain internal and external documentation and share findings from data across teams.

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Product Manager – Self-Service