Product Analyst

• Design and implement comprehensive measurement plans for our front-end courier experience using tools like Snowplow or Google Analytics 4.
• Partner with engineers to define event schemas and ensure front-end tracking is robust, scalable, and accurately reflects the courier’s real-world journey.
• Perform deep-dive analyses by merging app-tracking data with backend operational data sources (e.g., dispatch logs, routing efficiency, payment systems) to identify friction points.
• Leverage Airflow to orchestrate data pipelines and maintain version-controlled workflows via GitHub, ensuring data reliability and reproducible research.
• Own the end-to-end experimentation such as A/B testing, etc. You’ll design experiments, calculate sample sizes, and perform causal inference to determine what truly moves the needle.
• Explore and implement Agentic AI workflows to automate routine analysis, anomaly detection, or courier feedback categorization, keeping the team focused on high-impact strategy.
• Build and maintain sophisticated, executive-level dashboards in Tableau that track the health of the courier experience and logistics performance.
• Act as the analytical advocate for our couriers, using data to highlight pain points in their daily workflow, ensuring the 'Courier Voice' is a primary driver of the product roadmap.
• Ensure all tracking and data collection methods are strictly compliant with GDPR and local privacy regulations.

Senior Product Analyst – 12 Month FTC

• Analyze product usage data to identify trends, friction points, and opportunities for improvement.
• Evaluate competitor products to benchmark functionalities and propose innovative solutions.
• Develop reports and dashboards to track key performance metrics.
• Collaborate with product managers, designers, and engineers to enhance product features based on data insights.
• Conduct A/B testing and experimentation to validate new functionalities and improve user engagement.
• Provide actionable insights to support product roadmap decisions.
• Identify and address bottlenecks in user flows and product performance.

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Senior Product Analyst – 12 Month FTC

Product Analyst