Product Adoption Specialist

• Work with GDO, R&D and cross-functional stakeholders to collect develop and deploy effective support materials for systems in DSDS ownership
• Work with the Business System Owner (BSO) for the system portfolio to identify and understand the system capabilities to create easy to understand user facing materials
• Support clinical systems BSO and change management functions by contributing to process development, training, and change management.
• Develop user facing materials for the system(s) in alignment with GDO/R&D business and strategic priorities
• Support the Business System Owner in the development of the overall clinical system user adoption from material development, change management, and communications
• Partner with the Product Manager(s) for the clinical systems to ensure understanding of forthcoming system capabilities
• Collaborate with system owners and stakeholders to resolve issues promptly and accurately.
• Actively represent the end user’s experience to the BSO to inform any system challenges preventing successful adoption
• Responsible to supporting the education and awareness of available support resources for the end users

Business System Adoption Specialist

• Develop and execute OCM strategies and plans for technology initiatives and digital transformation programs
• Conduct stakeholder impact assessments and readiness evaluations
• Identify change risks and define mitigation strategies to support successful adoption
• Create and deliver clear, compelling communication plans tailored to diverse audiences (attorneys, business professionals, leadership)
• Develop messaging that articulates the “why,” benefits, and impact of change initiatives
• Design and deliver role-based training programs (live sessions, e-learning, job aids, and guides)
• Drive user adoption strategies, including champion networks, feedback loops, and reinforcement activities
• Partner with product managers, project managers, and business stakeholders to integrate OCM into delivery plans

Manager, Organizational Change Management – User Adoption

• Drive the Instrumentation Strategy: Own the "Radar".
• Partner with Product Managers Product Owners and Engineering to identify core features and workflows and define what "Active Usage" looks like.
• Identify Adoption Gaps: Use behavioral segmentation to identify "power users" versus "at-risk" groups.
• Narrative Leadership: Lead the strategy to synthesize complex product data into high-level insights for the Senior Leadership Team (SLT).
• Cross-Functional Leadership: Lead and guide the right conversations to ensure product and technical teams are executing on the broader telemetry and adoption strategy.

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Business System Adoption Specialist

Manager, Organizational Change Management – User Adoption

Product Adoption & Insights Manager