Principal

• Manage multiple high-profile, high-impact strategy projects
• Lead interviews and working sessions with Enterprise Growth leaders and leaders across the organization
• Lead teams conducting industry, market, competitor, and financial analysis
• Distill analytical insights for Humana
• Create high-quality analyses and deliverables framing objectives, issues, and challenges
• Articulate findings and recommendations
• Shape implementation considerations and transition analysis into execution with business owners
• Facilitate critical meetings and drive diverse groups to consensus
• Synthesize strategic choices across the Growth organization into a coherent plan to drive growth and profitability
• Collaborate with team members, subject matter experts, executive Management Team members, and corporate, functional, and business unit leaders
• Mentor and develop junior staff

Growth strategy principal driving Medicare Advantage initiatives for Humana healthcare services

Strategy Execution – Principal

Growth Strategy Principal leading Medicare Advantage strategy and enterprise growth initiatives at Humana, a U.S. healthcare and health benefits company. Guiding analysis, recommendations, consensus, and execution across senior stakeholders.

• Create a clear strategy for Technology, and harmonize that Tech strategy with enterprise and business strategy in a dynamic, fast-paced environment
• Deliver executive-level presentations that frame data-based challenges, opportunities, and the strategic roadmaps to deliver outcomes
• Activate tech strategies by engaging business and tech leaders, handing off execution to operational teams, and driving follow-ups
• Coach direct team members in our Tech Strategy team and indirect team members through our many enterprise partnerships
• Inspire others to embrace and advance Tech's strategy through occasional teaching and coaching sessions that help Humana associates understand and enable Tech strategy
• Familiarize yourself with emerging ideas and technologies, including disruptive ones

Principal in Tech Strategy team enabling modern technology in healthcare solutions

Strategy Execution, Advancement Principal

Principal in Tech Strategy team enabling Humana leaders with modern technology for healthcare solutions. Creating and executing strategies at the intersection of strategy, technology, and healthcare.

• Own the end-to-end functional solution strategy for Finance technology, ensuring that business processes are fully supported across applications, data, interfaces, and reporting.
• Ensure clear, end-to-end data and process flows across ERP (Oracle Cloud Fusion or similar), Workday HCM/payroll, insurance platforms (Medicare and Medicaid), claims, pharmacy, clinical systems, and downstream analytics.
• Define and enforce rules for systems of record and systems of truth for all major financial data domains, ensuring consistency and preventing duplication across platforms.
• Identify and eliminate redundant data flows, overlapping functionality, and unnecessary integrations that increase operational risk and maintenance overhead.
• Partner with Finance functional leaders and business analysts to understand end-to-end business intent, while remaining distinct from detailed requirements definition.
• Partner with technical architects and engineering teams to guide solution design without owning component-level technical architecture.
• Ensure integrations, reports, and data pipelines are designed holistically to reduce failure points, improve resiliency, and support auditability and compliance.
• Lead solution decisions that prioritize simplification, standardization, and use of out-of-the-box platform capabilities over custom-built solutions.
• Document and maintain current- and future-state end-to-end Finance solution views that span processes, systems, data, and reporting.
• Continuously assess the health of Finance technology ecosystems and identify opportunities to improve reliability, scalability, and operational efficiency.
• Serve as the primary integrator role across Finance, IT, Data, and Analytics organizations to ensure cohesive, end-to-end outcomes.
• Influence enterprise technology and platform roadmaps by representing end-to-end Finance process and data needs.
• Provide oversight to ensure solutions adhere to enterprise standards for data governance, security, privacy, and compliance (e.g., SOX, HIPAA).

Principal Solutions Strategist driving data strategy at Fortune 100 healthcare organization

Principal Solutions Strategist

Principal Solutions Strategist in Fortune 100 healthcare organization. Leading data strategy, guiding finance technology modernization, and integrating modern data platforms.

• Proactively manages and measures experience lifecycle from conception to implementation, iteration, and maintenance, optimizing the outcome for the product/experience while prioritizing work and communicating with stakeholders to ensure delivery of experience expectations across all customer segments and channels.
• Consult with senior leaders across the company on components of process transformation and value stream management aligning the focus of stakeholders towards a unified experience that serves members’, employees’, and business’ needs.
• Lead business and journey owners through solving large, complex and/or ambiguous business problems while connecting end to end processes together.
• Delivering an efficient and compliant end to end experience.
• Manage and lead large complex and difficult projects using Six Sigma methodology or human centered design methodology anchored in the process architecture framework and experience journeys.
• Provide informal team leadership, including recommendations and reporting on sub-team workload and prioritization.
• Ensure ongoing documentation and process certification and experience(s) which includes control plans, understanding the tools used in the respective process or experience, identification, and measurement of metrics for success and adherence to applicable regulatory guidelines.
• Leverage an understanding of the corporate strategy and business landscape to identify Business Process Management opportunities to link business objectives to process management strategy.
• Define and implement process guardrails, standards, and design principles to guide process improvement and transformation efforts.
• Lead current-state process analysis to assess performance, identify pain points, and uncover root causes of inefficiencies.
• Provide strategic direction and structure for process redesign initiatives, including decision criteria, documentation standards, and playbook frameworks.
• Apply value assessment methodologies to evaluate, quantify, and communicate the business and experience impacts of prioritized initiatives.
• Provide periodic training, coaching, and knowledge-sharing support to promote process excellence methodologies and foster a culture of continuous improvement across the organization.

Principal Journey Experience Owner at Blue Cross NC optimizing customer experience lifecycle

Principal Journey Experience Owner

Principal Journey Experience Owner at Blue Cross NC managing the experience lifecycle from conception to implementation. Leading complex projects and process transformation for improved service outcomes.

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Strategy Execution – Principal

Strategy Execution, Advancement Principal

Principal Solutions Strategist

Principal Journey Experience Owner