Platform Engineer

• Oversee the execution of scheduled BAU jobs, ensuring they run successfully and on time.
• Manage CA-WA schedules, dependencies, re-runs, calendar changes and batch recovery activities.
• Monitor file deliveries, failed transfers, reconciliation controls, file acknowledgements and exception processing.
• Monitor job queues and system alerts to proactively identify and resolve failures or delays.
• Investigate failed jobs, delayed processing, missed schedules and abnormal processing patterns and perform recovery activities where required.
• Execute reruns, reprocessing activities and operational recovery procedures using approved runbooks and support processes.
• Maintain operational dashboards and logs to track job performance and system health.
• Collaborate with relevant teams to optimize job scheduling and reduce operational risk.
• Support and monitor Managed File Transfer (MFT), ATMDL, ETL and CA-WA scheduling services supporting EDM platform operations.
• Monitor and support data ingestion, transformation, file movement and provisioning processes across the EDM ecosystem.
• Support Kafka streaming services, API integrations and AWS-hosted platform components from an operational perspective.
• Implement and maintain robust backup and recovery processes.
• Participate in Major Incident (Sev1/Sev2) response activities, technical triage and service restoration efforts.
• Maintain accurate documentation of system configurations, procedures, and policies.
• Work with cross-functional teams to implement new technologies and system enhancements.

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EDM Platform Operations, Support Engineer