Platform Engineer

• Takes the lead in requirements gathering, configuration, product training, solution testing, and production rollout. Act as a Project Engineer (PE) or as a Solution Architect (SA) when working on accounts. Whichever role type will be needed and applied to a project’s implementation will be assessed and decided upon by PS management.
• Build customer trust by setting expectations and ensuring their business needs align with the Five9 solution.
• Exchanges standard/basic information with colleagues and immediate supervisor, project leaders, and other professionals in the team and group.
• Technical resource for multiple internal and customer-facing projects simultaneously while needing little or no oversight and/or direction. This includes standard and advanced projects but is not limited to: Integrations with Five9 partners (Salesforce, NetSuite, Velocity, etc.), Digital Channel (Chat/Email/SMS), Complex IVR configuration, APIs and Data dips (queries).
• Self-learn and implement new Five9 Integrations. Considerations include (but are not limited to) the following: Integrations that require more than just screen pops, Configuration including API post/get method to 3rd party CRM (IB and OB), advance scripts, HTML formatting, etc.
• Handle escalated implementations requiring technical expertise and/or customer management needs. Provide an extra pair of eyes or takeover escalations that require technical expertise.
• Mentor IMs and other PCEs.
• Handle add-on projects alone that don’t need a PM.
• If the need arises and as deemed by the Manager and Director of Professional Services, you may also work on Enterprise projects to fill the gaps in resources within the PS organization.

Senior Platform Engineer

• Collaborate with multi-functional teams to understand business requirements and develop technical solutions to meet business needs.
• Ensure quality solutions by implementing processes and standards that the team will follow.
• Manage the software delivery cycle of web and automation development projects for PMO, conduct project planning, design, execution, testing, and deployment activities.
• Provide day-to-day system and maintenance support to PMO SharePoint and Power Platform applications.
• Manage SharePoint administration by creating new site collections, subsites, lists, etc., and develop custom applications, forms, reports, dashboards, and integration solutions with other Microsoft 365 applications.
• Deliver data analytics functions that include data gathering and processing, report and dashboard building, and data analysis.
• Enable proper data management and maintenance in a Power BI environment and administer efficient ETL (extract, transform, load) processes in the data architecture.

SharePoint Online Developer, Power Platform

• Maintain and extend the DemandScience.com headless stack (Sanity + Next.js + Vercel)
• Complete the ongoing automated migration pipeline moving ~455 pages from WordPress to Sanity
• Own schema design, component architecture, and Vercel ISR configuration
• Manage deployments, environment variables, webhook integrations, and staging environments
• Maintain third-party integrations including Pardot, GTM, GA4, Hotjar, Drift, and review widgets
• Design and build agentic workflows where AI handles structured, repeatable tasks such as content extraction, transformation, QA comparison, and draft generation
• Use the Sanity MCP server and Claude API in production workflows, not just for one-off prompts
• Build Vision QA pipelines (Playwright + Claude screenshot comparison) and other automated validation steps
• Contribute to the AI co-authoring layer that enables Marketing to publish content with AI assistance and Dev oversight
• Work with Marketing to define content ownership, review workflows, and editing guardrails in Sanity Studio
• Reduce Dev dependency for routine content updates by building well-structured schema and reusable content patterns
• Document processes so Marketing and non-technical stakeholders can operate independently

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Senior Platform Engineer

SharePoint Online Developer, Power Platform

Full-Stack Developer – AI, Web Platform