Patient Service Representative

• Responsible for front desk operations including greeting and checking in customers and visitors
• Answering calls and copay collection
• Completing MyChart and EMR (Electronic Medical Record) appointment requests
• Processing external medical records
• Helping the physician care team prepare for their daily patient appointments
• Assisting with checking patients out and scheduling follow-up activities as needed
• Schedule internal and external incoming department referrals
• Responsible for registration of patients during the scheduling process
• Assist patients with MyChart activation and support
• Responsible for high volume patient clinic check in/out and phone reception
• Secures patient signatures for consent and financial forms
• Responsible for collecting all point of service collections due per the EMR generated patient estimate
• Schedule follow up internal and external diagnostic and therapeutic orders creating a patient itinerary based on provider orders
• Ensures proper front desk coverage until the last patient is dismissed from the clinic
• Attends and participates in department clinic daily huddles and process improvement initiatives

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Patient Service Representative