Patient Scheduler

• Schedules all types of complex treatments with attention to detail.
• Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times.
• Obtains and verifies necessary demographic and insurance information.
• Screens and verifies information for ensure accuracy when scheduling all CTU appointments.
• Ability to manage high call volumes to ensure best possible customer service by properly education the patient on CTU appointments preparation and answering questions.
• Utilizes multiple computer applications, scheduling software, network drives to schedule multiple Treatments within multiple modalities and entities across all CTU UHealth locations.
• Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
• Coordinates processes and timing as required by the physician and facility for special procedures or treatments.
• Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Patient Scheduler coordinating scheduling and information for UHealth services

Oncology Patient Scheduler 2

Patient Scheduler coordinating schedules and information for UHealth services while delivering exceptional customer service and managing complex treatments over the phone.

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Oncology Patient Scheduler 2