Patient Care Coordinator

• Deliver exceptional customer service and create a welcoming, patient-centered experience.
• Schedule, confirm, and coordinate patient appointments, follow-up visits, testing, and procedures.
• Assist with patient outreach initiatives, recalls, referral tracking, and reactivation efforts.
• Interpret and verify optical prescriptions.
• Guide patients in selecting frames, lenses, contact lenses, and related optical products based on their vision needs, lifestyle, and budget.
• Educate patients regarding product options, insurance benefits, lens enhancements, warranties, and treatment recommendations.
• Perform optical measurements, frame fittings, adjustments, repairs, and troubleshooting.
• Provide contact lens insertion, removal, and care training.
• Support providers through pretesting and patient care preparation activities.
• Verify insurance eligibility, benefits, and authorizations.
• Collect patient payments and maintain accurate demographic, insurance, and financial information.
• Process, track, and manage eyewear and contact lens orders from placement through delivery.
• Coordinate with laboratories, vendors, and manufacturers regarding orders, remakes, warranties, and repairs.
• Monitor inventory levels and maintain accurate records for frames, lenses, contact lenses, and related supplies.
• Track key operational metrics and identify opportunities for process improvement.
• Maintain compliance with HIPAA, clinic policies, and professional standards.

Optician/Patient Care Coordinator providing patient services at Rocky Mountain University optometry practice

Optician, Patient Care Coordinator

Optician/Patient Care Coordinator providing services at RMU's optometry practice in Salt Lake City. Responsible for patient interactions, optical dispensing, and clinic operations.

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Optician, Patient Care Coordinator