Patient Access Specialist

• Performing admitting duties for all patients admitted for services at the hospital.
• Assigning accurate MRNs, completing medical necessity / compliance checks.
• Providing proper patient instructions, collecting insurance information, receiving and processing physician orders.
• Conducting audits of accounts.
• Explaining general consent for treatment forms to the patient/guarantor/legal guardian.
• Reviewing eligibility responses in insurance verification system and entering benefit data into the system.

Patient Access Specialist managing admitting duties at HSHS - St. Clare Hospital

Associate Specialist, Patient Access – PRN

Patient Access Specialist handling admitting duties for patients at HSHS - St. Clare Hospital in Oconto Falls, WI. Responsible for compliance checks, insurance processing, and customer service.

• Assists in the reporting, analysis and implementation of programs that support Revenue Cycle.
• Responsible for providing expertise to Revenue Cycle operations to ensure quality service is provided to patients in an efficient and cost-effective manner.
• Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management.
• Informs staff of system enhancements, documents trends and reports operational issues.
• Communicates with registration, scheduling, patient care staff and providers.
• Meets regularly with leadership and team members for assigned areas of support to discuss, communicate and facilitate forward movement on issues, projects and operations.
• Model and train exceptional customer service to ensure goals and quality standards are met.
• Provide on-the-job training for new hires and existing staff which includes changes to processes and upgrades as it relates to Epic and all frontline related workflows.
• Work with operational leadership, training personnel, and reporting personnel to plan, develop, implement and evaluate quality assessment needs.
• Participate in multiple small projects across the system to crossover to clinical, financial and operations aspects of the business.
• Perform functional assessments and time studies of work processes.
• Provide business and clinical operational data to management such as issues tracking, phone reporting, staffing analysis, open encounters and work queues.
• Other duties as assigned.

Patient Access Technical Specialist supporting Revenue Cycle operations

Patient Access Technical Specialist

Patient Access Technical Specialist assisting with Revenue Cycle operations and system support. Responsible for optimizing and monitoring processes to ensure quality patient service.

• Consistently practices Patients First philosophy and adheres to high standards of customer service
• Responds to questions and concerns
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary
• Maintains patient confidentiality per HIPAA regulations
• Provides exceptional customer service to patients
• Exceeds all consumer requests and alerts management of issues
• Correctly identifies and collects patient demographic information
• Interacts with various hospital departments and physicians' offices
• Reaches out to patients to schedule appointments
• Performs medical necessity checks
• Informs patients of financial account issues
• Completes out-of-pocket estimations as requested
• Provides training and education as needed
• Manages work schedule efficiently

Patient Access Specialist providing customer service in a healthcare setting

Patient Access Specialist, Full time Days

Patient Access Specialist managing patient interactions and scheduling in healthcare. Delivering excellent customer service while maintaining confidentiality and operational efficiency.

Patient Access Specialist jobs in Wisconsin

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Associate Specialist, Patient Access – PRN

Patient Access Technical Specialist

Patient Access Specialist, Full time Days