Operations

• 相機準備： 拆卸新裝置外箱並進行設定前的準備工作。
• 軟體安裝： 將裝置連接至電腦，並依照SOP安裝指定的軟體。
• 最終測試： 依照檢查清單測試每台設備，確保功能正常。
• 物流管理： 為完成的裝置貼上標籤並重新包裝，以便運送至全球客戶手中。
• 實驗室支援： 維持硬體實驗室的整潔與組織，並管理測試電纜與各項設備。
• Shipment preparation: Be able to organize the customs documentation and prepare a packing list for each box

Operations Intern

• Drive high-priority initiatives across the business.
• Work with leadership to solve business and product challenges.
• Build new teams, processes, and capabilities as the company grows.
• Lead cross-functional projects from planning through execution.
• Research new markets, products, and business opportunities.
• Improve how we operate by identifying problems and implementing practical solutions.
• Take ownership of projects and deliver meaningful business outcomes.

Strategy & Operations Lead

Strategy & Operations Associate

• Facilitate key outage P/R/S readiness planning and tracking
• Coordinate parts, services, repairs readiness planning
• Lead Post COD HA unit review to align on CAPA implementation schedule
• Support HA demand escalation via region parts escalation call
• Facilitate operational coordination for parts borrowing
• Maintain close coordination with global outage readiness team
• Coordinate new issue/TIL program launch
• Support warranty leader to manage warranty ready to serve account planning
• Lead selective operations project where applicable

Senior Services Manager – Operations Manager

• Monitor the performance of technology systems to detect issues proactively.
• Execute incident detection protocols to identify potential service disruptions.
• Coordinate incident response efforts to address and resolve reported issues promptly.
• Implement recovery procedures to restore normal operations following an incident.
• Collaborate with all Technology teams to improve service desk operations and incident management processes.
• Maintain detailed records of incidents, including status updates and resolution steps.
• Contribute to the development of knowledge bases and FAQs for Technology support.
• Provide technology service desk support, ensuring efficient resolution of inquiries and fulfillment of service requests.

Senior Technology Operations Engineer

• Serve as a Forma product expert to quickly resolve customer concerns and provide tailored recommendations, including identifying underlying issues in account setup or the product.
• Own daily operational tasks, including account configuration, program policy updates, and customer onboarding or expansion support.
• Continuous improvement: Identify, implement, and optimize processes for maximum efficiency and quality.
• Translate customer feedback into actionable product roadmap recommendations through collaboration with product and engineering teams.
• Track, analyze, and report on operational performance metrics.

Customer Operations Specialist

• Source, evaluate, and onboard new vendors, and renegotiate existing partnerships to enhance pricing, terms, and selection for members.
• Manage vendor relationships end-to-end through live calls and written communication, resolving issues and driving ongoing performance.
• Own cross-functional projects with product, engineering, and other internal teams, driving improvements grounded in what you see in operations
• Identify, propose, and build new procedures and quality checks that keep the Store team fast and reliable
• Track operational metrics, build the analyses and dashboards when needed, and use the data to drive every meaningful change.
• Own the daily operational backbone of the Forma Store, including order fulfillment, and member support ticketing.
• Act as the voice of our customers and members, bringing their feedback directly into the future product roadmap.

Operations jobs in Taiwan

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