Operations

• Add and maintain accurate driver information in the system
• Monitor and update shipment tracking throughout the transportation process
• Collect Proofs of Delivery (PODs) and ensure all required documentation is completed
• Assist with booking assigned freight and coordinating load details
• Communicate with carriers to provide updates and resolve operational issues
• Support Senior Carrier Sales Representatives with day-to-day operational tasks
• Maintain accurate shipment records and update the TMS as needed
• Help ensure smooth freight execution and on-time deliveries

Carrier Operations Coordinator

• Coordinate daily drayage operations for container movements
• Schedule and monitor container pickups and deliveries
• Communicate with drivers, customers, rail terminals, ports, and warehouses
• Track container availability and shipment status
• Manage documentation related to container moves
• Prepare and process customer invoices and carrier payments
• Verify billing accuracy and resolve billing discrepancies
• Monitor detention, demurrage, and per diem charges
• Retrieve and organize BOLs, PODs, and other shipping documents
• Update TMS and internal systems with accurate shipment information
• Resolve operational issues proactively and communicate updates to stakeholders
• Support the operations team with additional administrative tasks as needed

Drayage Operations Specialist

• Maintain accurate client, policy, and billing records within Coverdash's Admin (AMS) system
• Manage and resolve client-related requests through Coverdash's ticketing system
• Process and issue Certificates of Insurance (COIs) efficiently and accurately
• Support policy lifecycle activities including applications, endorsements, renewals, and cancellations
• Coordinate with insurance carriers to retrieve documents, process changes, and complete endorsement quoting
• Ensure daily carrier downloads are completed and all records are kept current
• Support billing operations by handling notices, payment follow-ups, and resolving carrier payment issues
• Collaborate closely with U.S.-based Service and Sales team members to support client needs
• Use Coverdash's platform to support client policy access, payments, and modifications

Customer Operations Associate

• Manage and schedule pickups using the company’s internal system
• Review pre-set delivery appointments and assign optimal pickup times
• Coordinate and adjust pickup schedules throughout the day as needed
• Analyze delivery timelines and transit requirements to ensure operational efficiency
• Maintain high accuracy in scheduling and data entry
• Ensure timely execution of all weekend pickup operations
• Communicate and coordinate within internal workflows to support smooth logistics flow

Weekend Scheduler – Logistics Operations

• Execute and manage web crawling initiatives, extracting data, and adapting quickly when target site structures change.
• Utilize internal tools to perform data cleanup, matching, and transformations to ensure high data quality and reliability.
• Be vigilant in monitoring data pipelines; investigate issues, read and interpret log files, implement workarounds, and escalate complex technical problems.
• Learn and adapt to new internal tools and technical processes rapidly, iterating on existing workflows to improve efficiency.
• Create and maintain technical process documentation and how-to guides to empower internal teams

Support and Data Operations Associate – Fixed-term

• Provide comprehensive calendar management: schedule meetings, appointments, and calls across multiple time zones.
• Serve as a communication gateway, managing and prioritizing emails and messages with discretion.
• Manage and maintain important documents, files, and records, ensuring easy accessibility for the CEO.
• Proactively handle administrative tasks to ensure the CEO's punctuality and preparedness for all commitments.
• Extract follow-ups from meeting notes, including action items, decisions, and key takeaways.
• Actively follow up on action items and commitments made during meetings, tracking progress, and ensuring timely completion.
• Arrange travel and accommodations as needed.
• Prepare basic documents, presentations, and reports.
• Perform other core administrative and support duties as required.

Operations Assistant

• Develop, maintain, and create both: high polygonal models and real-time game assets (mainly hard-surface) matching (or exceeding) project and studio standards
• Work with Lead Artists to ensure timely completion of game assets
• Communicate regularly with the Lead Artist regarding the status of current tasks
• Obtain Lead Artists guidance and approval as required to advance tasks
• Continue to refine artistic abilities and learn new software packages and / or in-house tools
• Contribute to the team-oriented environment

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