Operations

• Primary owner and processor for distributions (dividends, interest, etc), reorganizations (reverse splits, mergers, etc.), and redemptions (maturities, calls, etc).
• Review and validate corporate action event details with rigorous attention to accuracy before posting to customer accounts, minimizing risk of errors and potential firm exposure.
• Interface daily with external vendors and custodians (DTC, OCC, BNY, ICE) to confirm accuracy of event and allocation details.
• Balance and reconcile all corporate actions booked versus the corresponding suspense and wash accounts. Ensure the corporate action house accounts are balanced daily.
• Research breaks and open items to ensure they do not become aged.
• Serve as the subject matter expert (SME) for corporate actions for internal departments and external partners.
• Respond to corporate action related Zendesk tickets and handle voluntary corporate action requests.
• Enhance and iterate on procedures to incorporate new tasks, asset classes, and other processes.
• Assist on automation of daily self-clearing processes collaborating with engineering
• Stay curious! Learn other areas in the clearing space to assist in downtime.

Clearing Operations Associate – Corporate Actions

• Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support
• Develop, maintain and execute processes that provide key services to users across chat and email channels
• Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
• Resolve unique situations and improve workflows to account for new or uncommon issues
• Ensure a positive member experience by actively listening, de-escalating when needed, and following up on open issues
• Communicate complex financial topics clearly and confidently in writing across chat and email

Operations Associate

• Drive organisational effectiveness across all central functions
• Lead IHRB's approach to AI deployment and operational optimisation
• Act as a strategic partner to the CEO and Heads of Programmes
• Lead the execution of IHRB's financial strategy
• Oversee the People & Culture function and ensure effective recruitment, engagement, and development strategies

Director of Operations

• Process daily incoming and outgoing ACATS within industry timelines, validating client information, contra accounts, and asset eligibility across the full transfer lifecycle
• Process DTC / FOP (Free of Payment) transfers, ACATS Free Deliveries, Fail Reversals, and nonstandard transfer types (PTR, PTD, RCL, RCR, FRV, MFC, PTF)
• Identify documentation and processing irregularities, execute the correct reject paths, and apply controls to prevent errors
• Handle communications with contra firms, transfer agents, and partner brokers, coordinating on rejections, accelerations, reclaims, and documentation
• Run mass account transfers and conversions, both internal and external
• Partner with engineering to automate daily self-clearing workflows
• Drive continuous operational improvement through root cause analysis, trend analysis, and updates to the control framework
• Serve as the firm's Subject Matter Expert on transfers, acting as a referral point for policy-related queries
• Prepare summary documentation for special projects and participate in cross-functional initiatives as assigned

Operations jobs in North America

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Clearing Operations Associate – Corporate Actions

Operations Associate

Director of Operations

Brokerage Operations Associate I – ACATS