Operations

• Drive growth, engagement, and retention across the Swedish market brand
• Create and coordinate engaging, player-focused content and campaigns
• Support community growth across platforms including Telegram, Discord, Instagram, X/Twitter, and Reddit
• Work closely with CRM, SEO, Product, Social, Commercial, and AI teams
• Help optimise AI-assisted content and publishing workflows
• Coordinate campaigns, activations, competitions, and engagement initiatives
• Identify opportunities to improve player loyalty, interaction, and retention
• Support creator, influencer, and community-driven collaborations
• Ensure operational accuracy across content, offers, and promotions

Market Operations Manager

• Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls.
• Review and process player withdrawal requests, ensuring accuracy and adherence to established processing timelines.
• Meticulously review player identification documents to verify accounts, detect potential fraud, and ensure compliance with regulatory standards.
• Assist Team leaders with coaching reviews and provide constructive feedback to agents.
• Step in during high-pressure situations or site outages to coordinate the team’s response.
• Play a key role in the ComeOn Academy by aiding in the training as well as coaching of new hires and facilitating workshops.
• Assist Team Leads in tracking daily volumes, CSAT scores, and response times to ensure we meet our targets.
• Map out the "Player Journey" to automate repetitive tasks, allowing agents to focus on high-value human interactions.
• Become the point of contact for specific brand features or localized market requirements.
• Willingness to take on relevant ad hoc tasks as needed

Operations jobs in Malta

See all jobs on JobTailor

Market Operations Manager

Senior Operations Specialist – Danish, Finnish, Swedish, Norwegian