Operations

• Monitor all the platform components and ensure all the operations are running as expected
• Run and monitor the daily, weekly and monthly deliverables and oversees the client’s acknowledgement of data quality and accuracy.
• Perform different data management activities ensuring data quality and ingestion.
• Troubleshoot the data issues and production environment issues, using logs and provided monitoring tools.
• Response to the phone, email or any related communication methods to resolve the operational issues as needed.
• Handle requests, issues or escalations raised by clients and follow-up ticketing processes and procedures.
• Drive the client inquiries and escalation to proper solutions that meet the business SLA's
• Work closely with the engineering team for hands-on handover and escalations.
• Escalate to Level 2 members with evidence of troubleshooting carried out properly.
• Work with different ticketing systems and work within the standard Incident and problem management process

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Operations Support – MENA