Operations

• Work with hands-on ownership of Amazon FBA replenishment and inventory planning across fulfillment centers
• Manage restock recommendations, inbound shipments, warehouse coordination, and operational risk monitoring
• Build operational fluency, scope expands into executive operations support, cross-department coordination, KPI oversight, process optimization, and eventual leadership responsibilities

FBA Operations Coordinator

• Execute high-volume backend operational workflows across customer accounts
• Upload and manage customer documentation within the platform
• Update appointment reminders and operational system records
• Process operational tickets submitted by the Customer Success team
• Maintain accuracy and consistency across operational data workflows
• Collaborate with operations leadership to map customer workflows
• Document repeatable operational processes and SOPs
• Maintain and update internal documentation as workflows evolve
• Identify repetitive operational tasks suitable for automation
• Surface automation opportunities to engineering stakeholders
• Support operational efficiency improvements through workflow analysis
• Utilize basic automation tools or scripting where applicable
• Coordinate ticket intake from Customer Success teams
• Communicate operational updates asynchronously across teams
• Partner with engineering teams on automation handoffs

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FBA Operations Coordinator

Operations Manager – PropTech SaaS