Operations

• Lead and develop a team of Specialists to ensure accurate contract analysis
• Oversee the auditing of customer contracts and monitor Salesforce and Finance portal queues
• Collaborate cross-functionally with Billing Operations, Sales, and Legal
• Manage special projects including application testing and implementation of annual price increases

Manager, C2O Operations

• Leverage operational expertise to customize and own the account treatment strategy by developing and executing the account support plan
• Be a trusted collaborative partner for sellers by providing operational expertise throughout the customer journey
• Manage operational aspect of opportunities through the opportunity lifecycle
• Establish and maintain strong customer relationships
• Provide differentiated support by understanding customer needs and the business model
• Apply commercial acumen to capture buying cycle insights
• Responsible for managing customer assets and entitlements
• Identify opportunities to drive velocity and remove roadblocks
• Proactive opportunity and project management with cross-functional teams
• Provide inputs into the Quarterly business reviews and score card reviews

Account Operations Manager

• Responsible for the safe, successful, and profitable running of all trips across Central America in line with standards and policies laid out by Intrepid.
• Main point of contact for all operational matters, spanning from Tour Leaders, offices and Global Operations.
• Responsible for the operational performance of Intrepid trips and Tour Leaders in your region
• Contribute to the overall direction and success of Intrepid Central America as a key member of the region’s management team

Operations Manager

• Play a key role in the controls and execution of Global Transportation and Trade Operations (GTTO) for new manufacturing site in Costa Rica
• Implement and execute all import and export operations for Costa Rica Manufacturing Site, Medical Devices sector
• Support logistics providers tender processes
• Communicate with strategic internal stakeholders and external providers and authorities
• Guarantee compliance with local regulation/free trade zone regime and J&J Policy
• Implement solutions to streamline compliance procedures
• Collaborate with global/regional and cross-functional teams

Experienced Analyst, Trade Operations – Orthopedics

• Mantener el control de las diferentes tareas para que la operación de Cajeros Automáticos se encuentre de acuerdo con las necesidades de la Compañía y de nuestros clientes.
• Atender las solicitudes que se gestionan para los clientes de la red por los distintos canales de atención que se tienen.
• Generación y actualización de la reportería o documentación del área.
• Manejo de las configuraciones y monitoreo de la red ATH.

Asistente de Operaciones

• Responsible for the day to day management of executing to milestones and budget on one or more projects.
• Assess creation of project plan, charter, stakeholder management plan, acceptance plan, and central project issue log.
• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business objectives and confirm project plans meet business needs as described in the project initiation documents.
• Ensure all stakeholders are identified and included in scope definition activities and understand project schedule and key milestones.
• Escalate project risks to the Project Director, or Project Sponsor, when appropriate.
• Ensure vendor performance is monitored and actions taken if performance warrants.
• Provides sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly affects the business by influencing strategic functional decisions through advice, counsel or provided services.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and/or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Operations Core Project Lead Analyst

• Manage and maintain customer data in Salesforce, ensuring accuracy, completeness, and consistency across records
• Create, update, and manage customer accounts, ensuring proper categorization and alignment with internal data standards
• Identify, investigate, and resolve data discrepancies, duplicates, and inconsistencies to maintain a clean database
• Manage and integrate data from third-party vendors, ensuring alignment with internal systems and business requirements
• Monitor and enforce data governance policies and best practices for both internal and external data sources
• Collaborate with external vendors to improve data quality, accessibility, and usability
• Document and maintain policies, procedures, and best practices for customer data management
• Train internal teams on data entry standards and proper usage of Salesforce
• Support the design and implementation of automation workflows for data entry, validation, and updates
• Partner with IT and business teams to integrate third-party data sources and improve data flow
• Identify opportunities to improve efficiency through automation, APIs, and emerging technologies such as AI and machine learning.

Associate Customer Data Operations Analyst

• Coordinate Problem Management activities, including tracking problem records, actions, and closure steps.
• Schedule and support RCA sessions, ensuring outcomes and follow‑ups are clearly documented.
• Monitor corrective actions to ensure ownership, progress, and completion.
• Create and maintain dashboards and reports to share operational insights and trends.
• Support Change Management by reviewing change records and coordinating change and release activities.
• Identify opportunities to improve processes through automation, better tools, and AI‑assisted solutions.

Senior Service Operations Analyst

• Contribute to the development of functional strategy and lead the creation of new processes or technologies that support it.
• Collaborate with senior management and executives in business planning and objective setting.
• Manage projects of significant strategic or commercial importance, providing consultative direction.
• Assign, facilitate, and ensure timely completion of tasks and goals across teams.
• Provide strategic direction, motivation, and coaching to connect the team with NI’s vision.
• Partner with Sales Leadership and global operations counterparts to drive customer-first alignment and consistency across pre-sales and post-sales engagements.
• Recruit, develop, and coach a high-performing team of managers and representatives.
• Establish and apply Key Performance Indicators (KPIs) to drive accountability and results.
• Recognize and promote team successes that impact customers and business outcomes.
• Identify process improvement opportunities, encourage best practices, and transform operations from reactive to predictive.
• Maintain account health, manage escalations, and reduce customer effort through regular team cadence.
• Mentor less experienced staff and maintain focus on strategic business goals.

Account Operations Regional Manager

• Act as a single point of entry for all cases (both emails and calls) in French & English related to: Credit and Underwriting activities, that include customer service support for providing credit line amounts, requests for increase and status.
• Customer service activities that include support for disputes, account changes, merchant reimbursements and web/portal activities, customer service support for authorizations, billing management, and invoice processing.
• Cash application and account receivables (A/R) management activities that include manual cash application, customer service support for providing invoices, end-user guidance for payment application via portal, and research.
• Conducting effective communication with customers through income/outcome-bound calls and e-mails.
• Managing customer inquiries, identifying customer needs, proposing solutions and alternative activities.
• Collaborating with other departments and teams to provide the best and fastest customer support
• Receiving, updating and/or logging all requests.
• Routing cases to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution.
• Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual.

Operations Associate

• Act as a trusted operational partner to Professional Services leadership, translating strategy into scalable execution
• Own and evolve the global Professional Services operating model, ensuring consistency and scalability across regions
• Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance
• Define and track KPIs and leading indicators to measure health, productivity, and predictability
• Own and enhance the end-to-end Technical Account Manager (TAM) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer engagement
• Drive cross-functional alignment with Renewals, Customer Success, Support, Sales, Finance, and Systems teams
• Lead change management initiatives to ensure adoption of new processes, tools, and operating models
• Leverage data, analytics, and AI-driven capabilities to deliver insights, improve predictability, and enable automation
• Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

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