Operations

• The person hired for the position of Custom Smile Solution Tech will be a member of the Oral Care Solutions Division digital manufacturing technology team.
• The ideal candidate will be energetic, ready to learn and in the process be defining improvement opportunities within the digital workflow.
• Specifically, the Digital Processing Technician will post process digital 3D files.
• Responsible for data of patients for dental treatment.
• Ensuring on time delivery for all cases global wide to production facilities.
• Providing support for Customer Service, digital modification requests and Research & Development projects.
• Quality Responsible for manufacturing process.
• Performing miscellaneous duties as required by supervision.
• May be required to assist in training of co-workers on an as needed basis.
• Other duties as assigned.

Oral Care Digital Operations Technician

• Lead and manage the Costa Rica Design Center, providing direction to engineering managers, supervisors, and technical teams.
• Drive execution of engineering projects, ensuring quality, on-time delivery, and customer satisfaction.
• Partner with North American Design Center leaders to prioritize work, allocate resources, and optimize engineering capacity.
• Develop workforce planning, forecasting, and resource management strategies to support project execution.
• Monitor operational KPIs, productivity, labor costs, asset utilization, and continuous improvement initiatives.
• Build high-performing, adaptable engineering teams through coaching, performance management, succession planning, and talent development.
• Lead process improvement, standardization, automation, and AI initiatives to enhance engineering efficiency.
• Manage operational risks, develop mitigation plans, and ensure achievement of production and business goals.
• Collaborate with HR on recruiting, employee development, training, career progression, and performance management.
• Maintain strong communication across global teams and stakeholders while fostering collaboration in a matrix organization.
• Develop local supplier relationships and support site operations in Costa Rica.
• Lead continuous improvement of engineering processes, operating procedures, workload management, and business performance.

Director of Operations

• Managing and improving existing partner programs, ensuring they meet business goals and partner needs.
• Collaborating with internal stakeholders, including Partner Account Executives, Business Development and leadership, to align program strategy with business priorities.
• Defining and executing change management plans, ensuring seamless adoption of new processes and programs.
• Driving operational & reporting improvements by identifying bottlenecks and implementing scalable solutions.
• Providing external technology partners with monthly revenue and contract reporting.
• Liaising between internal and external technology partners to solve any questions related to revenue and contract reporting.

Channel Programs Manager

• Lead and develop a team of Specialists to ensure accurate contract analysis
• Oversee the auditing of customer contracts and monitor Salesforce and Finance portal queues
• Collaborate cross-functionally with Billing Operations, Sales, and Legal
• Manage special projects including application testing and implementation of annual price increases

Operations jobs in Costa Rica

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Oral Care Digital Operations Technician

Director of Operations

Channel Programs Manager

Manager, C2O Operations