Onboarding Specialist

• Leading integration projects for customers using ERP solutions, ensuring smooth and efficient configuration, testing, and deployment.
• Collaborating with internal and external teams to understand business requirements, address integration challenges, and provide technical support throughout the project lifecycle.
• Configuring and testing ERP systems (e.g., Netsuite, Intacct, QuickBooks) to meet customer specifications and ensure seamless integration with Tipalti.
• Coordinating with internal engineering teams and external customer teams to manage integration timelines, tasks, and issue resolution.
• Conducting end-user training and providing ongoing support to ensure smooth integrations.
• Participating in post-integration support, addressing technical issues, and providing continuous improvement recommendations.
• Contributing to developing and improving internal processes and documentation to ensure a repeatable, scalable, and efficient integration process.
• Collaborating with Product and Engineering teams to provide feedback and contribute to product enhancements based on customer experiences and technical insights.
• Utilizing Slack, JIRA, and Confluence for team collaboration, task management, and documentation sharing throughout the integration lifecycle.

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Integration Specialist