Night Shift

• Provide remote computer support.
• Owning, tracking and resolving Information Technology (IT) incidents and requests.
• Responding to alerts and escalations and working with both end user and IT support groups to develop strategic solutions to recurring problems.
• Providing Tier I basic troubleshooting support.
• Creating, modifying, or deactivating user accounts.
• Developing and maintaining operational & knowledge management documentation in the Service Desk Tier 1 document management system.
• Identify and escalate more complex or unresolved issues to the appropriate Tier 2 or Tier 3 support teams.

Service Desk Technician providing IT support for the DHS Cybersecurity agency

Service Desk Technician

Service Desk Technician providing remote IT support for the Department of Homeland Security's Cybersecurity agency. Owning and resolving IT incidents and ensuring user satisfaction.

• Responsible for consistently meeting quality and timeliness standards in the cleaning of commercial properties
• Maintain a high standard of excellence
• Empty trash receptacles
• Vacuum
• Dust mop/sweep hard surface floors
• Wet mop hard surface floors
• Clean units including but not limited to restrooms, kitchens, lobbies
• Report unit maintenance issues as per company procedure
• Ensure a safe working environment at each site and office

Cleaner responsible for maintaining cleanliness in commercial properties for MasterCorp

Healthcare Environmental Services Cleaner

Cleaner responsible for maintaining cleanliness in commercial properties for MasterCorp. Delivering exceptional housekeeping and hospitality services with opportunities for career growth.

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Service Desk Technician

Healthcare Environmental Services Cleaner