Network Technician

• Perform system management, configuration administration, and routine maintenance for base communications systems (BTS)
• Maintain end-to-end voice path integrity
• Manage switch configurations
• Perform software functions and translations for trunks, circuits, and configurations requested by on-base systems or users
• Administer data lifecycle management, including reclamation and reassignment of unused telephone lines
• Maintain an accurate master listing of active telephone numbers and associated hardware types
• Document and audit database configurations, circuit paths, and user profiles
• Manage user and device databases for network-connected VoIP telephones
• Plan and execute software/firmware changes, systemic upgrades, and emergency security patches
• Provide maintenance through defined demarcation points, including end instruments and physical/logical Ethernet ports of voice switching equipment for host and remote switches
• Own, troubleshoot, and resolve support requests routed through the REMEDY Trouble Ticket system
• Troubleshoot customer telephone devices and voice delivery systems
• Perform other duties and follow additional instructions requested by the supervisor

Network Switch Technician maintaining VoIP and base communications systems for U.S. government operations

Network Switch Technician

Network Switch Technician maintaining Avaya/VoIP switching, telephone infrastructure, and voice-path integrity. Supporting secure U.S. government base communications systems in Abilene, Texas.

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Network Switch Technician