Network Operations

• Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system.
• Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues.
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
• Ensure proper escalation to technology operations teams and local system technicians.
• Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues.
• Maintain a detailed cause and resolutions log of customer and associate-related incidents.
• Ensure that the handover to next shift is up-to-date and communicated at the end of the shift.
• Confirm network events and issues are identified and properly escalated to the responsible management levels.

NOC Technician I

• Provide technical support for network operations, including incident response and troubleshooting to ensure reliable network services.
• Participate in the design, configuration, deployment, and optimization of enterprise-scale Cisco LAN, WAN, and Wi-Fi infrastructures.
• Assist in the development and rollout of new network technologies to meet business requirements.
• Support the integration of new technologies into existing network architectures for seamless connectivity.
• Participate in technology SME groups and provide technical guidance and coordinate small team efforts as required.
• Participate in incident review and RCA sessions, and present network changes at CAB and TAB meetings.
• Develop and maintain network documentation, including design blueprints, configuration guides, and operational procedures.
• Automate routine tasks and support the integration of automation tools to improve infrastructure efficiency.
• Identify and document network risks, collaborate with risk assessment teams, and support remediation plans.
• Assist in leading vendor relationships and ensuring SLA compliance.

Data Network Operations and Support

• Provide technical support for network operations, including incident response and troubleshooting to ensure reliable network services across Cisco and Nokia IP based networks.
• Participate in the design, configuration, deployment, and optimization of enterprise-scale Cisco and Nokia IP LAN, WAN, and Wi-Fi infrastructures.
• Assist in the development and rollout of new network technologies, including Nokia IP routing and transport solutions to meet business requirements.
• Support the integration of new technologies into existing network architectures including interoperability between Cisco and Nokia IP Platforms for seamless connectivity.
• Participate in technology SME groups and provide technical guidance and coordinate small team efforts as required.
• Participate in incident review and RCA sessions, and present network changes at CAB and TAB meetings.
• Develop and maintain network documentation, including design blueprints, configuration guides, and operational procedures for multi-vendor environments (Cisco and Nokia).
• Automate routine tasks and support the integration of automation tools to improve infrastructure efficiency across Cisco and Nokia IP devices.
• Identify and document network risks, collaborate with risk assessment teams, and support remediation plans.
• Assist in leading vendor relationships including Nokia and ensuring SLA compliance.

Advisor – TIS Network Operations

• Receive and respond to customer calls politely and professionally.
• Assist callers of varying technical knowledge with troubleshooting and support.
• Diagnose and resolve issues related to STRATA services, including DSL, PON, Coax, Wi-Fi, bandwidth, email, end-user equipment, and wireless services.
• Provide remote support and guide customers through technical solutions.
• Create, manage, and maintain trouble tickets in a timely and accurate manner.
• Dispatch field technicians when necessary.
• Follow up with customers to ensure resolution and satisfaction.
• Escalate unresolved issues to higher-level support personnel.
• Perform additional duties as assigned.

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NOC Technician I

Data Network Operations and Support

Advisor – TIS Network Operations

Network Operations Technician – Temp