Network Operations

• Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system.
• Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues.
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
• Ensure proper escalation to technology operations teams and local system technicians.
• Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues.
• Maintain a detailed cause and resolutions log of customer and associate-related incidents.
• Ensure that the handover to next shift is up-to-date and communicated at the end of the shift.
• Confirm network events and issues are identified and properly escalated to the responsible management levels.

NOC Technician I

• Contribute directly to Technium’s mission of building and operating exceptional, secure networks.
• Collaborate with engineers, project managers, and leadership to deliver reliable results for customers.
• Take initiative: identify issues, propose solutions, and follow them through to completion.
• Balance independence with teamwork — knowing when to ask for input and when to move decisively.
• Represent Technium’s values in every interaction: honesty, professionalism, and curiosity.
• Exhibit ownership through a customer-first approach using knowledge and care as key differentiators.
• Communicate professionally and effectively with customers and team members
• Document the issue by creating and accurately completing an Incident Ticket
• Review the applicable Knowledge articles for rapid resolution steps if applicable
• Escalate complex network and security incidents to senior engineers as needed

See all jobs on JobTailor

NOC Technician I

Network Operations Engineer – L1