Network Operations

• Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system.
• Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues.
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
• Ensure proper escalation to technology operations teams and local system technicians.
• Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues.
• Maintain a detailed cause and resolutions log of customer and associate-related incidents.
• Ensure that the handover to next shift is up-to-date and communicated at the end of the shift.
• Confirm network events and issues are identified and properly escalated to the responsible management levels.

NOC Technician I

• Constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs and network management system and report system abnormalities and issues are resolved or escalated properly and/or out of balances to management immediately.
• Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
• Create, update, resolve all incidents via the corporate ServiceNow Tool and take the corrective action as defined in operating procedures.
• Assists with implementing monthly/quarterly application releases as well as mainframe hardware upgrades and maintenance.
• Monitor high priority incidents, alerts, significant changes and escalate awareness.
• Provides support for enterprise-wide production and test environments.
• Support application developers through development (DEV) integration (IT) and user acceptance testing (UAT) and Bank Acquisition’s provide support during testing and timeline activities.
• Monitor over 100 mainframe and distributed applications in the test environment.
• Knowledge of software desktop applications such as Outlook, Explorer, Excel, Word, Access, and PowerPoint.
• Manages production systems to ensure efficient and effective processing.
• Works with technical support groups to implement new hardware, software, and application technologies.
• Analyzes Network Operations Center application and system events using appropriate test structures and related diagnostics.
• Analyzes system errors and takes corrective action.
• Analyzes and manipulates processing schedules in accordance to established procedures and service level expectations.
• Interprets and applies the policies, procedures, and precedent cases related to the services offered through the Network Operations Center.
• Defines and communicates general, technical, and operational policies, procedures, and best practices.
• Examines and documents Network Operations Center standards, policies, and procedures.
• Be able to read, interpret, and perform JCL overrides.

Mainframe Operations, Network Operations Analyst 2

• Monitor network and infrastructure alerts using tools such as SolarWinds,
• Perform initial triage of incidents and service requests.
• Create, update, and manage tickets in ServiceNow / Jira.
• Identify and categorize alarms: critical, major, minor, and perform first-level diagnosis.
• Perform basic troubleshooting for:
• Network connectivity issues
• LAN/WAN link status
• VPN down alerts
• DNS/DHCP reachability checks
• Interface errors, CRC, packet loss
• Execute standard operating procedures (SOPs) and runbooks.
• Escalate incidents to L2/L3 based on severity, impact, and SLA timelines.
• Communicate updates to users and stakeholders as per incident communication process.
• Participate in shift handovers and update logs properly.
• Handle escalations from L1 and perform deeper troubleshooting for:
• Routing issues (BGP/OSPF/EIGRP basics)
• Switching issues (VLAN, trunking, STP)
• WAN/ISP circuit troubleshooting and coordination
• VPN tunnels (IPSec/SSL) monitoring and restoration
• Firewall policy or NAT-related connectivity issues (basic/moderate)
• Perform remote diagnostics using CLI:
• Cisco IOS / NX-OS
• Palo Alto (basic operational troubleshooting)
• Conduct log analysis and packet-level troubleshooting basics (tcpdump/Wireshark knowledge preferred).
• Perform planned maintenance support:
• Network changes monitoring
• Post-change validation
• Rollback support
• Work with vendors/ISPs to open TAC cases and follow up for resolution.
• Maintain and update operational documentation:
• Runbooks
• Knowledge base articles
• Incident RCA input (technical notes)
• Ensure SLA compliance and contribute to incident reporting.

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NOC Technician I

Mainframe Operations, Network Operations Analyst 2

Network Operations Center (NOC) Engineer – Level 1 / Level 2