Network Operations

• Guide strategic initiatives for the Provider Network Operations division.
• Collaborate with Provider Reimbursement Insights and Analytics Team.
• Develop, direct and execute efforts to meet Credentialing division objectives.
• Lead initiatives to enhance provider collaboration, engagement, and satisfaction.
• Collaborate with IT teams to identify interoperability gaps.
• Ensure integrated systems support compliance with state, federal, and NCQA standards.
• Develop automated workflows and processes for data synchronization.
• Strengthen relationship management frameworks for consistent communication.
• Actively participate in department strategic planning and execution.
• Oversee provider collaborative efforts in coordination with key departments.
• Guide division functional leaders in developing successful business plans.
• Design and deliver provider education programs.
• Regularly assess provider feedback for relationship improvements.

Director, Provider Network Operations

• serve as a critical first responder for enterprise technology incidents
• responsible for the real-time monitoring, management, and support of customers' network and infrastructure environments
• operate in a fast-paced, high-pressure 24x7 environment
• accountable for ensuring maximum service availability, performance, and operational stability across mission-critical systems
• open tickets for customers and constantly monitor alerts generated by tools
• interact frequently with technical support, service provisioning, and customer teams
• lead Incident Management calls during impacting production events

Senior NOC Engineer

• Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system.
• Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues.
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
• Ensure proper escalation to technology operations teams and local system technicians.
• Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues.
• Maintain a detailed cause and resolutions log of customer and associate-related incidents.
• Ensure that the handover to next shift is up-to-date and communicated at the end of the shift.
• Confirm network events and issues are identified and properly escalated to the responsible management levels.

Network Operations jobs in North Carolina

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Director, Provider Network Operations

Senior NOC Engineer

NOC Technician I