Network Operations

• serve as a critical first responder for enterprise technology incidents
• responsible for the real-time monitoring, management, and support of customers' network and infrastructure environments
• operate in a fast-paced, high-pressure 24x7 environment
• accountable for ensuring maximum service availability, performance, and operational stability across mission-critical systems
• open tickets for customers and constantly monitor alerts generated by tools
• interact frequently with technical support, service provisioning, and customer teams
• lead Incident Management calls during impacting production events

Senior NOC Engineer

• Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system.
• Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues.
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
• Ensure proper escalation to technology operations teams and local system technicians.
• Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues.
• Maintain a detailed cause and resolutions log of customer and associate-related incidents.
• Ensure that the handover to next shift is up-to-date and communicated at the end of the shift.
• Confirm network events and issues are identified and properly escalated to the responsible management levels.

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Senior NOC Engineer

NOC Technician I