Network Operations

• Provide end-to-end operational support for Cisco-based routing, switching, and related infrastructure across DFC’s enterprise network.
• Executed in alignment with DFC’s Zero Trust architecture—including identity-aware segmentation, continuous monitoring, and policy-based traffic controls—and integrated with ServiceNow ITSM processes for Incident Management, Change Management (ERB/CCB), and CMDB asset tracking
• Responsible for strategic oversight, ensuring scalability, redundancy, and optimized performance of Cisco Catalyst, Nexus, and ISR/ASR platforms
• Leverage enterprise-grade network monitoring tools (e.g., SNMP, NetFlow, Syslog) to continuously track Cisco device health, link utilization, and error conditions.
• Maintaining network availability and performance
• Minimizing service disruptions
• Proactively identifying risks or performance issue
• Ensuring secure access to enterprise resources
• Support firewall policy lifecycle management, ensuring policies are documented, approved, implemented, and reviewed in accordance with DFC security and governance requirements.
• Support impact analysis, testing, implementation, and post-change validation.
• Monitor firewall health, performance, and logs to detect security events, policy violations, and operational issues.
• Integrate with Zscaler services, identity controls, and Network Operations to enforce Zero Trust policies.

Network Operations Lead

• Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system.
• Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues.
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
• Ensure proper escalation to technology operations teams and local system technicians.
• Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues.
• Maintain a detailed cause and resolutions log of customer and associate-related incidents.
• Ensure that the handover to next shift is up-to-date and communicated at the end of the shift.
• Confirm network events and issues are identified and properly escalated to the responsible management levels.

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Network Operations Lead

NOC Technician I