Network Operations

• Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system.
• Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues.
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
• Ensure proper escalation to technology operations teams and local system technicians.
• Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues.
• Maintain a detailed cause and resolutions log of customer and associate-related incidents.
• Ensure that the handover to next shift is up-to-date and communicated at the end of the shift.
• Confirm network events and issues are identified and properly escalated to the responsible management levels.

NOC Technician I

• Oversee provider maintenance intake and inventory by assessing current and projected workload, projects, and enterprise initiatives; recommend and execute resource alignment to meet demand.
• Serve as a subject-matter expert for HCP data operations, market structures, and provider data-loading tools.
• Lead team performance against quality, productivity, and turnaround-time objectives; support resolution of complex data issues and proactively mitigate operational risk.
• Monitor operational health through consistent use of tracking and reporting tools; analyze trends in volume, aging, quality, and throughput to identify risks and continuous-improvement opportunities.
• Partner with Quality to identify error trends, drive defect reduction, and implement process improvements that improve accuracy and compliance outcomes.
• Collaborate with Automation, Solutions, and Technology teams to responsibly deploy efficiency and automation solutions, ensuring accuracy, scalability, and alignment with network, market, and group-loading requirements.
• Partner with solutions teams to monitor post-deployment performance, validate expected outcomes, and drive value realization across efficiency, automation, and transformation programs.
• Enable strong global service partner performance by partnering on operational readiness, clarity of expectations, and ongoing performance oversight aligned to quality, productivity, and turnaround-time outcomes.
• Lead root-cause triage for performance issues, inventory challenges, or quality defects in partnership with global service providers and matrix teams; drive corrective actions and preventative improvements.
• Partner with solutions, automation, and global service teams to identify, deploy, and sustain efficiency improvements; support adoption while monitoring impact to operational health, quality, and value realization.
• Provide oversight for initiatives requiring onshore PIDM resources by managing milestones, delivery timelines, and resource utilization; serve as project lead as needed.
• Establish and maintain strong partnerships with Provider Services, Contracting, Network Solutions & Development (NS&D), Quality, and other matrix stakeholders to support execution of the provider data strategy.
• Provide clear, concise status updates to leadership on operational performance, risks, and initiative progress.

Network Operations Manager

• Define, document, and maintain business capabilities, including scope, intended usage, guardrails, quality standards, and business rules aligned to enterprise capability frameworks.
• Represent assigned capability domains and partner with Capability Experts to support capability maturity assessments, gap identification, and roadmap recommendations.
• Define and document business requirements, quality controls, and usage standards needed to support evolving business and market needs.
• Analyze intake and change requests to assess capability impact, dependencies, risk, and alignment with current priorities and future business needs.
• Partner with delivery teams to ensure capabilities are implemented in alignment with defined business intent, acceptance criteria, and expected outcomes.
• Support operational teams with business definition, interpretation, and correct usage of provider data and network capabilities.
• Actively participate in workgroups and governance forums focused on capability definition, data standards, usage rules, and consistency of outcomes across consumers.
• Partner with provider data users to promote accurate application, consistent usage, and shared understanding of capability behavior and limitations.
• Monitor capability performance, adoption, and data quality; respond to and resolve escalated issues impacting integrity, consistency, or usability.
• Identify risks, constraints, and barriers that could impact capability maturity, adoption, or delivery; develop mitigation or contingency approaches.
• Escalate issues and risks as appropriate with clear context, impact analysis, and recommended actions.
• Develop and deliver concise, audience‑appropriate communications and reporting on capability status, risks, and progress toward goals.
• Identify opportunities to improve capability efficiency, scalability, automation, and administrative effectiveness to support cost reduction and competitive differentiation.
• Holistically manage capability implementation and adoption through delivery, rollout, and ongoing operational use.
• Partner with matrixed organizations to coordinate initiatives and ensure actions are aligned across portfolios and domains.

Senior Network Operations Advisor

• Serving as a central point of coordination for Department of Insurance (DOI) complaints, regulatory inquiries, and official legal complaints, ensuring timely intake, triage, and response
• Leading cross‑functional workstreams to evaluate issues, align on facts, and drive resolution across Legal, Regulatory, Network Operations, Product, Pricing, and Compliance teams
• Partnering closely with Legal and Regulatory Affairs to develop accurate, defensible, and well‑structured responses that meet statutory and contractual requirements
• Translating complex operational, contractual, and claims‑related information into clear, concise narratives appropriate for regulators and legal audiences
• Overseeing the preparation, review, and quality assurance of supporting documentation and formal submissions, with strong attention to detail and tone
• Managing timelines, dependencies, and stakeholder alignment to ensure responses are delivered within required regulatory deadlines
• Identifying patterns, emerging risks, and systemic issues to inform process improvements, escalation mitigation strategies, and network performance enhancements
• Supporting enterprise‑level initiatives that improve regulatory readiness, strengthen compliance practices, and enhance collaboration across Network Strategy & Operations

See all jobs on JobTailor

NOC Technician I

Network Operations Manager

Senior Network Operations Advisor

Network Operations Advisor – DOI and Regulatory Response