Network Operations

• Take ownership of incidents from detection through resolution, coordinating with internal teams and clients as needed.
• Troubleshoot and resolve complex security, network, systems, and cloud-related issues within assigned areas of responsibility.
• Perform root cause analysis to identify underlying causes of incidents and recommend corrective actions.
• Serve as an escalation point for unresolved alerts and incidents within your primary technical domain.
• Mentor and support SNOC Engineer I team members by sharing knowledge and assisting with technical development.
• Create, update, and enhance operational documentation, including standard operating procedures, investigation guides, and knowledge base articles.
• Collaborate with project and engineering teams to support implementation and integration of new technologies.
• Identify recurring operational issues and recommend process improvements to enhance reliability, efficiency, and service quality.
• Support security and compliance initiatives by ensuring operational activities align with frameworks such as CMMC, SOC 2, and ISO 27001.

SNOC Engineer II

• Monitor and triage alerts across security, network, systems, and cloud environments.
• Perform initial troubleshooting and document findings clearly.
• Escalate incidents to SNOC Engineer II or senior teams when resolution exceeds Tier I scope.
• Follow established Standard Operating Procedures (SOPs) for routine tasks.
• Maintain accurate and thorough ticket documentation.
• Assist with updating SOPs and knowledge base articles.
• Support operational reliability through consistency, communication, and teamwork.
• Performs initial review of security alerts and escalates indicators of compromise.
• Assists with monitoring SIEM and EDR alerts.
• Follows predefined workflows for triage and documentation.
• Supports proactive security initiatives through data collection and basic analysis.
• Works with Engineer II team members to learn investigative techniques.
• Collaborates with internal teams as directed for remediation actions.

Network Operations jobs in Mexico

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SNOC Engineer II

SNOC Engineer I, Mexico