Network Operations

• Monitor information on all network sites, analyze various network monitoring tools, and identify deterioration of components in the system.
• Act as first tier in alert response and incident/problem resolution for the Cable One network to identify customer and infrastructure impacting issues.
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
• Ensure proper escalation to technology operations teams and local system technicians.
• Coordinate communication and sends status email messages to all stakeholders and Cable One departments to inform of customer impacting issues.
• Maintain a detailed cause and resolutions log of customer and associate-related incidents.
• Ensure that the handover to next shift is up-to-date and communicated at the end of the shift.
• Confirm network events and issues are identified and properly escalated to the responsible management levels.

NOC Technician I

• Manage and supervise Voice, Data, and Video teams supporting SEC enterprise operations.
• Assign, prioritize, and monitor work to meet schedule commitments and service expectations.
• Review technical deliverables for correctness, completeness, and adherence to user and design standards.
• Provide technical mentorship, performance oversight, and escalation support for network operations staff.
• Oversee administration of managed network and unified communications services across WAN, LAN, WLAN, voice, and conferencing networks.
• Direct operational activities to maintain network availability, performance, and service continuity in a 24x7x365 environment.
• Ensure network operational documentation is maintained, including SOPs, runbooks, and configuration artifacts.
• Coordinate with internal stakeholders and service providers to resolve telecom and network service issues.
• Provide technical leadership for integration and testing of complex, large-scale network solutions.
• Validate readiness of network changes, upgrades, and implementations before production deployment.
• Lead network incident triage, escalation coordination, and restoration efforts for service-impacting events.

Network Operations Manager

• Serve as the primary point of contact for program performance, delivery, and stakeholder coordination
• Establish and maintain program governance, reporting cadence, and escalation processes
• Lead status reporting, executive briefings, and performance reviews
• Manage program risks, issues, and dependencies through structured RAID management
• Oversee delivery of network operations, infrastructure, and security services in a 24×7 environment
• Ensure adherence to service level agreements (SLAs) and operational targets
• Coordinate across teams responsible for: Network Operations Center (NOC), Network engineering and provisioning, Infrastructure and systems support, Security operations
• Lead capacity planning and resource alignment across operational and project demands
• Balance steady-state operations with engineering and modernization initiatives
• Coordinate prioritization of work requests, changes, and projects
• Serve as the integration point across technical teams, vendors, and business stakeholders
• Facilitate collaboration across multiple workstreams to ensure aligned execution
• Support change management and release coordination activities
• Drive improvements in operational efficiency, service quality, and reporting transparency
• Support the adoption of best practices aligned to ITIL or similar frameworks
• Identify opportunities for automation, performance optimization, and service enhancements

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NOC Technician I

Network Operations Manager

Senior Program Manager, Network Operations – Infrastructure