Network Operations

• Monitor the performance and availability of applications, servers, and systems.
• Use monitoring tools (e.g., TrueSight, SolarWinds) to track system health and performance metrics.
• Assist in identifying basic issues or irregular system behaviors.
• Provide first‑level support under team supervision.
• Support the operation of business applications and scheduled jobs.
• Perform routine tasks such as running batch processes, handling deployments, and applying patches under guidance.
• Assist in responding to system and application alerts, incidents, and outages.
• Log, track, and resolve incidents using IT service management (ITSM) tools like ServiceNow.
• Assist in simple scripting tasks (Bash, Python, PowerShell) to support operational automation.
• Maintain basic documentation of system operation and update daily operational checklists
• Generate reports on system performance, incidents, and maintenance activities.
• Work closely with senior operators, application development, DevOps, and infrastructure teams.

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Senior Computer Operator – System & Network Operations – IT