Network Operations

• Responsible for performing maintenance and specialized operation of mobile and primary fixed network systems, providing L2 and L3 support for corrective processes in TIM Transport network.
• Support the technical training process for monitoring and Level 1 handling teams, and participate in the automation of monitoring and troubleshooting.
• Diagnose and resolve simple and complex failures in transport protection, routing and resilience protocols.
• Interact with 3rd-level Support, Engineering, OSS and Vendors when required.
• Perform interventions on the following layers: BBIP: Access, Aggregation and Core. Routers: PE, Edge, Access, Shadow, Edge Core, Outer and Inner Core; Switches: Aggregation, Access and Distribution; UBB: MSAN, access/distribution Service Router and BRAS; Wi‑Fi: AP up to the WLC; Metro multi-service Full IP/MPLS network: Access, Aggregation, Distribution and Core.
• Participate in Projects, Processes, Tools and Certification/homologation of new solutions.
• Prepare incident reports, analyses and inputs for Solution Management.
• Train Level 1 and Level 2 teams, leveling knowledge across the area.

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Network Operations Transport Professional – O&M Consultant