Network Engineer

• Responsible for the implementation and continued support of new and existing program setups at the payment networks.
• Ensures the appropriate network and account set-up for new programs.
• Completes, submits, and retains all necessary documentation and reports to Networks to support payments programs.
• Administers network portals and provisions internal staff and partners.
• Registers applicable third parties with networks.
• Drives annual network renewal processes.
• Updates and educates stakeholders on network rules and operating procedures as needed.
• Contributes in meetings and keeps team members informed of relevant tasks and issues including status, dependencies and expected timelines for completion.
• Reviews network forms from partners and processors for completeness and accuracy prior to network submission.
• Updates internal configuration system to reflect network setups.
• Utilizes internal case system to communicate and document network tasks within established timeframes.
• Utilizes tools and resources to navigate questions and processes.
• Navigates day-to-day tasks independently.
• Serves as an experienced resource for other team members to navigate requests.
• Serves as the subject matter expert (SME) for network fundamentals.
• Identifies areas of improvement and drives solutions.
• Other duties as assigned

Payment Network Analyst I, Card Networks

• Ensures the appropriate network and account set-up for new programs
• Completes, submits, and retains all necessary documentation and reports to Networks to support payments programs
• Administers network portals and provisions internal staff and partners
• Registers applicable third parties with networks
• Drives annual network renewal processes
• Updates and educates stakeholders on network rules and operating procedures as needed
• Contributes in meetings and keeps team members informed of relevant tasks and issues including status, dependencies and expected timelines for completion
• Reviews network forms from partners and processors for completeness and accuracy prior to network submission
• Updates internal configuration system to reflect network setups
• Utilizes internal case system to communicate and document network tasks within established timeframes
• Utilizes tools and resources to navigate questions and processes
• Navigates day-to-day tasks independently
• Serves as an experienced resource for other team members to navigate requests
• Serves as the subject matter expert (SME) for network fundamentals
• Identifies areas of improvement and drives solutions
• Other duties as assigned

Payment Network Analyst II, Card Networks

• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile.
• Mentor and train fellow engineers on complex technical issues and solutions.

• Manage & support CID network infrastructure
• Ensure reliable service for CID teams & customer programs
• Troubleshoot and remediate service outages & degradation
• Ensure consistent network policies and rules across environment
• Provide hands-on support of data center network equipment
• Support all network team projects and initiatives
• Collaborate with team members and department leadership to modernize and update infrastructure as needed
• Document network environment and participate in change management as required

Network Engineer IV

• Lead SD-WAN design and architecture for enterprise clients, creating scalable and resilient network solutions
• Design, implement, and manage SASE solutions using Cato Networks, Fortinet, Versa Networks, and Cisco Meraki platforms
• Deploy and manage Cato SASE Cloud Platform for secure global networking and Zero Trust Network Access
• Configure and optimize Fortinet Secure SD-WAN and SASE solutions including FortiGate firewalls and FortiSASE
• Implement Versa SASE Platform combining SD-WAN, security, and cloud access capabilities
• Deploy and manage Cisco Meraki cloud-managed SASE solutions including MX security appliances with integrated SD-WAN
• Design secure remote access solutions using SASE architecture for distributed workforces
• Mentor and provide technical guidance to managed services engineers, sharing best practices and expertise
• Integrate UCaaS solutions including MetaSwitch platforms with enterprise networks
• Implement Zero Trust security models across SASE deployments
• Develop and maintain network automation scripts and procedures
• Provide advanced engineering support and serve as technical escalation point
• Create detailed technical documentation, runbooks, and training materials
• Collaborate with Command|POD teams to ensure 100% uptime SLA compliance
• Perform network assessments and develop cloud-first transformation strategies
• Lead network transformation projects from legacy architectures to SASE/SD-WAN solutions
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Senior Network Engineer

• Own SD-WAN architecture and design for enterprise clients, building scalable, resilient network solutions centered on Palo Alto Prisma SD-WAN and Next-Generation Firewalls
• Architect, deploy, and troubleshoot complex routing and security configurations including BGP, OSPF, VRRP, QoS, and IPS/IDS policies
• Lead customer onboarding into Palo Alto Prisma SD-WAN environments, managing integration and migration from start to finish
• Support and troubleshoot multi-vendor environments across WAN, LAN, firewalls, VPNs, LTE circuits, VoIP, and Metaswitch UCaaS/voice services
• Design and refine LTE failover strategies, redundancy configurations, and hybrid WAN setups
• Serve as a direct point of escalation with Palo Alto Networks and other vendors on complex technical issues
• Proactively monitor customer environments, review logs, and identify and address threats or performance degradation before they become incidents
• Share expertise with peers on Palo Alto best practices, including SD-WAN policy design and security posture alignment
• Maintain thorough documentation of network architectures, security policies, and operational playbooks
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Senior Network Engineer, Managed Services

• Lead the design, deployment, and sustainment of secure and scalable Operational Technology (OT) networks across our manufacturing environments
• Bridge the gap between IT and OT with high-impact technical leadership
• Build secure, resilient industrial networks that enable Industry 4.0
• Shape OT standards, architecture, and cybersecure design practices
• Make a tangible impact on uptime, safety, and connectivity across plants
• Design, configure, and deploy OT wired/wireless network infrastructure in production environments
• Maintain and optimize industrial network performance, uptime, and security
• Lead Tier 3 troubleshooting and root cause analysis of OT network incidents
• Contribute to network architecture decisions, standards, and design blueprints
• Partner with engineering teams to integrate ICS, SCADA, IIoT, and smart devices
• Implement and manage network segmentation/zoning aligned to the Purdue Model
• Align OT security with corporate policies and frameworks (ISA/IEC 62443, NIST)
• Manage and patch OT networking hardware (Cisco IE switches, firewalls, routers)
• Utilize tools like Cisco DNA Center, Industrial Network Director, Cyber Vision for monitoring and automation
• Support network-related upgrades, migrations, and vendor coordination across plants
• Maintain accurate documentation of topologies, configs, and operational procedures
• Enable digital factory initiatives by securing edge device connectivity and infrastructure.

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