Network Engineer

• Operate, monitor, and maintain regional LAN/WAN/WLAN infrastructure, ensuring high availability and performance.
• Manage and support network devices (switches, routers, firewalls, load balancers, access points)
• Support and maintain VPN and remote access solutions.
• Execute network changes and configuration adjustments following ITIL change management processes
• Ensure network connectivity between regional offices, datacenters, and cloud environments
• Collaborate closely with hosting partners, telecom providers, and MSPs for escalations, maintenance, and improvement initiatives
• Maintain and update the network CMDB and asset documentation.
• Analyze and optimize network performance, bandwidth utilization, and cost efficiency
• Drive continuous improvement in service quality and optimize the regional network footprint in alignment with global strategy
• Implement and maintain network security configurations (ACLs, VLANs, firewalls, segmentation)
• Support compliance, audit, and risk management activities in cooperation with global IT Security
• Monitor for security incidents, vulnerabilities, and unauthorized access using established tools and processes.
• Create and maintain network documentation, topology diagrams, and standard operating procedures (SOP)
• Provide training and guidance to 1st-level and regional IT teams to improve first-contact resolution and reduce escalation volume
• Contribute to knowledge base articles and ensure up-to-date documentation in ServiceNow or equivalent ITSM systems
• Promote knowledge sharing, collaboration, and process alignment across regional and global IT teams
• Handle network incidents, problems, and changes according to ITIL-based processes.
• Serve as 2nd/3rd-level escalation point for complex network issues.
• Participate in network infrastructure projects, upgrades, or expansion initiatives (e.g., SD-WAN rollouts, Wi-Fi refresh, MPLS migration)
• Collaborate with the Global Network Team, IT Platform Manager, and external providers to ensure service alignment and project delivery
• Provide technical input for architecture design, capacity planning, and vendor selection.
• Support regional infrastructure consolidation to improve operational efficiency.

Network Administrator

• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile.
• Mentor and train fellow engineers on complex technical issues and solutions.

• Lead SD-WAN design and architecture for enterprise clients, creating scalable and resilient network solutions
• Design, implement, and manage SASE solutions using Cato Networks, Fortinet, Versa Networks, and Cisco Meraki platforms
• Deploy and manage Cato SASE Cloud Platform for secure global networking and Zero Trust Network Access
• Configure and optimize Fortinet Secure SD-WAN and SASE solutions including FortiGate firewalls and FortiSASE
• Implement Versa SASE Platform combining SD-WAN, security, and cloud access capabilities
• Deploy and manage Cisco Meraki cloud-managed SASE solutions including MX security appliances with integrated SD-WAN
• Design secure remote access solutions using SASE architecture for distributed workforces
• Mentor and provide technical guidance to managed services engineers, sharing best practices and expertise
• Integrate UCaaS solutions including MetaSwitch platforms with enterprise networks
• Implement Zero Trust security models across SASE deployments
• Develop and maintain network automation scripts and procedures
• Provide advanced engineering support and serve as technical escalation point
• Create detailed technical documentation, runbooks, and training materials
• Collaborate with Command|POD teams to ensure 100% uptime SLA compliance
• Perform network assessments and develop cloud-first transformation strategies
• Lead network transformation projects from legacy architectures to SASE/SD-WAN solutions
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

Senior Network Engineer

• Own SD-WAN architecture and design for enterprise clients, building scalable, resilient network solutions centered on Palo Alto Prisma SD-WAN and Next-Generation Firewalls
• Architect, deploy, and troubleshoot complex routing and security configurations including BGP, OSPF, VRRP, QoS, and IPS/IDS policies
• Lead customer onboarding into Palo Alto Prisma SD-WAN environments, managing integration and migration from start to finish
• Support and troubleshoot multi-vendor environments across WAN, LAN, firewalls, VPNs, LTE circuits, VoIP, and Metaswitch UCaaS/voice services
• Design and refine LTE failover strategies, redundancy configurations, and hybrid WAN setups
• Serve as a direct point of escalation with Palo Alto Networks and other vendors on complex technical issues
• Proactively monitor customer environments, review logs, and identify and address threats or performance degradation before they become incidents
• Share expertise with peers on Palo Alto best practices, including SD-WAN policy design and security posture alignment
• Maintain thorough documentation of network architectures, security policies, and operational playbooks
• Takes on additional responsibilities and projects as needed to support the success of the team and organization.

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Network Administrator

Network Engineer

Senior Network Engineer

Senior Network Engineer, Managed Services