Manager

• Use statistical information and market knowledge to create action plans and achieve financial, customer-service and operational goals, while addressing the store unique strengths and challenges.
• Understand and demonstrate product knowledge, selling and operational skills to maximize sales.
• Engage with customers to build relationships and brand loyalty by using company tools.
• Attract, develop, and retain top talent individuals.
• Motivate and engage your teams by identifying their strengths.
• Provide and receive feedback in order to improve performance and develop team members.
• Communicate clear expectations and hold the store team and yourself accountable to achieving results.
• Ensure store standards for merchandising and operations are met consistently.
• Oversee all controllable expenses such as payroll and training to increase profitability.
• Establish trust with the team in the face of opposing beliefs, values or perspectives.
• Remain composed in the face of challenges and unforeseen circumstances.
• Provide leadership or assistance with floor sets, window changes, and other merchandising and visual expectations.
• Perform POS transactions on designated shifts and execute management functions in the absence of Assistant Manager.
• Schedule employees to their strengths to maximize productivity.
• Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.

Store Manager overseeing operations and team for Brooks Brothers in San Juan

Store Manager

Store Manager at Brooks Brothers responsible for team leadership and operational excellence in San Juan. Focuses on sales goals and customer experience.

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
• Execute customer retention strategies to maintain and grow existing accounts.
• Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
• Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
• Accurately document customer interactions, updates, and value-based activities in the CRM.
• Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
• Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction.
• Maintain assigned company equipment and assets.
• Submit required reports and documentation accurately and on time.
• Meet or exceed assigned performance goals.
• Support meetings, conferences, and trade shows as needed.
• Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI.
• Maintain a primary focus on case management.

Oncology Case Manager maintaining customer relationships in Puerto Rico

Oncology Case Manager

Oncology Case Manager responsible for customer relationship management in Puerto Rico. Focusing on enhancing customer satisfaction and driving account growth through dedicated support.

• Manage and execute messaging across digital channels, including mobile messaging and PWA push notifications.
• Develop and manage sequential messaging flows across audience segments.
• Align messaging across email, mobile, and other digital touchpoints to support the full customer journey.
• Support messaging strategies tied to conversion, engagement, and retention goals.
• Identify optimization opportunities across messaging flows and campaigns.
• Build, schedule, test, and deploy email campaigns across multiple languages using SendGrid.
• Manage email lists, segments, and basic HTML edits and automations.
• Coordinate email timelines with marketing, development, commercial, and PR calendars.
• QA emails for copy accuracy, links, formatting, personalization, and deliverability.
• Prepare and share email and messaging performance reports (open rate, CTR, conversions, clicks, etc.).
• Work closely with Marketing, Content, Social Media, Technology, and Leadership teams to align messaging with business objectives.

Digital Engagement Manager executing messaging strategies across multiple digital platforms.

Digital Engagement Manager

Digital Engagement Manager overseeing conversion-focused messaging journeys across audience segments. Managing email campaigns and optimizing digital communication in customer lifecycle.

Manager jobs in Puerto Rico

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Store Manager

Oncology Case Manager

Digital Engagement Manager