Manager

• Provides strategic and hands-on safety leadership for all EPCM projects across North America
• Focuses on programmatic integration and management of Ramboll H&S programs across multiple concurrent EPCM projects
• Shapes the overall business wide safety culture and drives contractor alignment
• Serves as a trusted advisor to Project Directors and EPCM leadership
• Develops and implements a programmatic approach to project-specific HSE strategies
• Serves as primary HSE advisor to Project Directors and EPCM leadership teams
• Drives adoption of Ramboll’s Caring Together HSS program
• Provides strategic guidance during proposals and contract negotiations
• Coordinates HSE expectations and performance across multiple contractors and subcontractors
• Leads contractor onboarding, alignment sessions, audits, and recurring performance reviews
• Monitors leading and lagging indicators and prepares reports for stakeholders

Senior Health & Safety Manager, Americas

• Provides strategic and hands-on safety leadership for all EPCM projects across North America
• Focuses on programmatic integration and management of Ramboll H&S programs across multiple concurrent EPCM projects
• Shapes the overall business wide safety culture and drives contractor alignment
• Serves as a trusted advisor to Project Directors and EPCM leadership
• Develops and implements a programmatic approach to project-specific HSE strategies, plans, and procedures
• Serves as primary HSE advisor to Project Directors and EPCM leadership teams
• Coordinates HSE expectations and performance across multiple contractors and subcontractors
• Direct hazard identification, high-risk work reviews, and CHAs across diverse EPCM scopes

• Provide strategic and hands-on safety leadership for all EPCM projects across North America
• Develop and implement a programmatic approach to project-specific HSE strategies, plans, and procedures across all EPCM projects
• Serve as primary HSE advisor to Project Directors and EPCM leadership teams
• Drive adoption of Ramboll’s Caring Together HSS program across engineering, procurement, and construction phases
• Provide strategic guidance to EPCM and HSE leadership during proposals and contract negotiations to align client expectations
• Define HSE organization structures that are scalable to support multi-project EPCM delivery nationally
• Coordinate HSE expectations and performance across multiple contractors and subcontractors
• Direct hazard identification and risk management execution
• Ensure compliance with applicable health, safety, and environmental regulations

• Develop and implement a programmatic approach to project-specific HSE strategies, plans, and procedures across all EPCM projects.
• Serve as primary HSE advisor to Project Directors and EPCM leadership teams.
• Drive adoption of Ramboll’s Caring Together HSS program across engineering, procurement, and construction phases.
• Provide strategic guidance to EPCM and HSE leadership during proposals and contract negotiations to align client expectations and secure client support that will enable Ramboll to effectively manage safety on EPCM projects.
• Define HSE organization structures that are scalable with the ability to support multi-project EPCM delivery on a nationwide basis.
• Clarify roles, responsibilities, interfaces, and governance models required for integrated EPCM safety programs.
• Establish standardized HSE execution plans across engineering, procurement, construction, commissioning, and turnover.
• Coordinate HSE expectations and performance across multiple contractors and subcontractors.
• Drive alignment of HSE expectations and performance across contractors, subcontractors, and third-party stakeholders.
• Lead contractor onboarding, alignment sessions, audits, and recurring performance reviews.
• Ensure safety requirements are embedded into contracting, procurement documents, and bid packages.
• Direct hazard identification, high-risk work reviews, and CHAs across diverse EPCM scopes to ensure consistent risk management execution.
• Champion the implementation of risk-based controls and foster alignment among all executing parties.
• Support and, when required, lead investigations of higher-severity incidents.
• Model visible leadership that builds trust, accountability, and proactive safety behavior.
• Coach leadership teams to reinforce leading indicators and cultural expectations.
• Promote open communication, psychological safety, and continuous improvement efforts.
• Ensure compliance with applicable health, safety, and environmental regulations.
• Represent Ramboll in client audits, regulatory inspections, and EPCM governance meetings.
• Monitor leading and lagging indicators and identify performance trends.
• Prepare reports and communicate insights to internal and external stakeholders.

• This role provides strategic and hands-on safety leadership for all EPCM projects across North America
• The position focuses on programmatic integration and management of Ramboll H&S programs across multiple concurrent EPCM projects
• The successful candidate will shape the overall business wide safety culture, drive contractor alignment, and serve as a trusted advisor to Project Directors and EPCM leadership
• Develop and implement a programmatic approach to project-specific HSE strategies, plans, and procedures across all EPCM projects
• Serve as primary HSE advisor to Project Directors and EPCM leadership teams
• Drive adoption of Ramboll’s Caring Together HSS program across engineering, procurement, and construction phases
• Provide strategic guidance to EPCM and HSE leadership during proposals and contract negotiations
• Define HSE organization structures that are scalable with the ability to support multi-project EPCM delivery on a nationwide basis.

• This role provides strategic and hands-on safety leadership for all EPCM projects across North America
• Develop and implement a programmatic approach to project-specific HSE strategies, plans, and procedures across all EPCM projects
• Serve as primary HSE advisor to Project Directors and EPCM leadership teams
• Drive adoption of Ramboll’s Caring Together HSS program across engineering, procurement, and construction phases
• Provide strategic guidance to EPCM and HSE leadership during proposals and contract negotiations to align client expectations
• Define HSE organization structures that are scalable with the ability to support multi-project EPCM delivery
• Coordinate HSE expectations and performance across multiple contractors and subcontractors
• Lead contractor onboarding, alignment sessions, audits, and recurring performance reviews
• Direct hazard identification, high-risk work reviews, and CHAs across diverse EPCM scopes
• Model visible leadership that builds trust, accountability, and proactive safety behavior
• Ensure compliance with applicable health, safety, and environmental regulations

Senior Health & Safety Manager – Americas

• This role provides strategic and hands-on safety leadership for all EPCM projects across North America
• The position focuses on programmatic integration and management of Ramboll H&S programs across multiple concurrent EPCM projects
• The successful candidate will shape the overall business wide safety culture, drive contractor alignment, and serve as a trusted advisor to Project Directors and EPCM leadership
• Develop and implement a programmatic approach to project-specific HSE strategies, plans, and procedures across all EPCM projects
• Serve as primary HSE advisor to Project Directors and EPCM leadership teams
• Drive adoption of Ramboll’s Caring Together HSS program across engineering, procurement, and construction phases
• Provide strategic guidance to EPCM and HSE leadership during proposals and contract negotiations
• Define HSE organization structures that support multi-project EPCM delivery on a nationwide basis
• Ensure compliance with applicable health, safety, and environmental regulations
• Monitor leading and lagging indicators and identify performance trends.

• Take personal ownership of high-impact escalations, driving resolution with urgency and clear stakeholder communication
• Lead difficult customer conversations with composure, setting realistic expectations while maintaining trust
• Exercise sound judgment on when and how to engage senior leadership and cross-functional partners, keeping escalations from becoming broader organizational disruptions
• Hold the team to a high standard of backlog hygiene and case progression across all assigned accounts
• Partner with Support Operations to ensure coverage, capacity, and process efficiency
• Proactively identify trends affecting customer experience and drive improvements before they become escalations
• Lead cross-functional engagement with Product, Engineering, Customer Success, and Services to resolve complex customer issues
• Advocate assertively for customer needs and influence prioritization decisions at the program level
• Drive continuous improvement of the dedicated support model, bringing a point of view on what should change and why

Senior Manager, Dedicated Product Support

• Own the Amazon P&L and financial forecast. Establish and meet annual sales and profitability targets in partnership with VP of Sales.
• Responsible for executing the comprehensive Amazon channel strategy (1P/3P) across both US and Canada
• Report on Amazon performance against KPIs on a weekly and monthly basis, providing clear insights and analysis of key business drivers.
• Own the merchandising and event calendar on Amazon, coordinating closely with the Seller/Vendor Manager on promotional opportunities. Build and manage promotional campaigns including Coupons, Deals, Lightning Deals, to maximize brand presence during key promotional traffic.
• Manage advertising budgets to optimize ROAS (Return on Ad Spend) and overall channel profitability.
• Serve as the primary daily contact for the Amazon 1P team as well as agency partners. Provide clear priorities, manage weekly calls, and report on performance both operationally and advertising KPIs

Marketplace Manager

• Lead a team of over 30 FTEs responsible for application and member request processing,
• Call center services, and operational and data quality support
• Serve as the main point of contact for our customer, working closely to resolve complex and sensitive applicant and member issues
• Own workflow prioritization and service levels across all member touchpoints providing operational support,
• Guidance, and subject-matter expertise for the member services team
• Drive workforce management practices (forecasting,
• Scheduling,
• Adherence), while managing onboarding,
• Training programs, and ongoing coaching programs,
• And performance reviews in collaboration with supervisory staff.
• Foster a member-first culture of accountability, service excellence, and continuous improvement.
• Manage performance against KPIs and AQL metrics (processing times,
• Turnaround,
• Quality,
• Follow up activities,
• Data accuracy,
• Backlog/aging).
• Conduct root-cause analysis on performance issues; implement data-driven corrective actions and continuous improvement initiatives
• Partner with QA and Training to refine call handling,
• Knowledge base content, and process SOPs.
• Collaborate with cross-functional teams to resolve member-impacting issues and streamline service processes
• Track trends in member concerns, case types, and operational challenges; communicate insights to leadership
• Partner with the business analyst team to continuously identify process improvements that enhance member experience,
• Quality, and workflow efficiency and utilize data to improve operations,
• Exchanges with trading partners, and identify new trends across the program
• Ensure compliance with HIPAA and federal program requirements; maintain robust PHI safeguards and audit-ready documentation.

Healthcare Member Services Manager

• Provide strategic and hands-on safety leadership for all EPCM projects across North America
• Develop and implement a programmatic approach to project-specific HSE strategies, plans, and procedures across all EPCM projects
• Serve as primary HSE advisor to Project Directors and EPCM leadership teams
• Drive adoption of Ramboll’s Caring Together HSS program across engineering, procurement, and construction phases
• Provide strategic guidance to EPCM and HSE leadership during proposals and contract negotiations
• Define HSE organization structures that are scalable with the ability to support multi-project EPCM delivery
• Coordinate HSE expectations and performance across multiple contractors and subcontractors
• Direct hazard identification, high-risk work reviews, and CHAs across diverse EPCM scopes
• Ensure compliance with applicable health, safety, and environmental regulations
• Monitor leading and lagging indicators and identify performance trends.

Senior Health & Safety Manager

• Provide strategic and hands-on safety leadership for all EPCM projects across North America
• Focus on programmatic integration and management of Ramboll H&S programs across multiple concurrent EPCM projects
• Shape the overall business wide safety culture
• Drive contractor alignment
• Serve as a trusted advisor to Project Directors and EPCM leadership
• Develop and implement a programmatic approach to project-specific HSE strategies, plans, and procedures
• Serve as primary HSE advisor to Project Directors and EPCM leadership teams
• Drive adoption of Ramboll’s Caring Together HSS program across engineering, procurement, and construction phases
• Provide strategic guidance to EPCM and HSE leadership during proposals and contract negotiations
• Define HSE organization structures that are scalable
• Clarify roles, responsibilities, interfaces, and governance models required for integrated EPCM safety programs
• Coordinate HSE expectations and performance across multiple contractors and subcontractors
• Direct hazard identification, high-risk work reviews, and CHAs

• Own campus engagement strategies that increase awareness, activation, and adoption of TimelyCare services across students, faculty, and staff.
• Develop scalable campus engagement playbooks and turnkey marketing toolkits that partner institutions can deploy through their own channels.
• Lead seasonal and moment-based campaign planning tied to key campus needs and rhythms, including back-to-school, finals, awareness months, and critical engagement periods.
• Identify and support on-campus activation opportunities in partnership with Customer Experience and campus stakeholders, including events, tabling, orientation, and wellness programming.
• Build and execute multi-channel engagement campaigns across email, SMS, in-app messaging, push, social, and campus-facing channels.
• Develop differentiated messaging and campaign journeys for distinct audiences and behaviors, including pre-launch, launch, onboarding, active use, and re-engagement.
• Partner with Product Marketing, Brand, and Creative to create relevant, high-performing content that reflects student needs and the TimelyCare brand.
• Serve as the day-to-day marketing partner to Customer Experience and Implementation for campus launch and engagement planning.
• Collaborate with Analytics, Product, and Lifecycle Marketing to improve segmentation, campaign targeting, and performance visibility.
• Gather insights from campus partners and internal teams to continuously improve playbooks, campaigns, and the customer experience.
• Define and monitor KPIs related to awareness, activation, utilization, and campaign performance.
• Build repeatable reporting and insight-sharing cadences that show what is working, where engagement gaps exist, and how programs should evolve.
• Use testing, segmentation, and performance data to continuously optimize campaigns and engagement strategies.

Manager, Campus Engagement

• Caring deeply about our customers is one of our favorite Ashby Operating Principles in Support.
• You'll lead an incredible group of Technical Support Specialists, collaborate closely with a high-performing team of Support Managers, and help shape how we scale exceptional customer support globally.
• You will partner with other Support leaders and operations to develop and implement effective Support strategies, monitor key performance indicators, and resolve escalated customer issues.
• You will collaborate closely with Product, Engineering, and the broader Customer Success Teams to address customer needs, maintain support documentation, and uplevel the customer experience.
• You will stay current with industry trends to continuously improve support processes, foster a positive team environment, and drive professional growth and development within the support team.

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