Legal Assistant

• Supervise and manage a team of servicing representatives, including daily workflow oversight and task prioritization.
• Maximize positive customer outcomes while delivering identified customer experience and financial performance targets.
• Ensure delivery of targeted performance metrics and SLAs.
• Monitor account aging, statusing and collection progress, and key performance metrics; address issues and escalate complex scenarios as needed.
• Collaborate with internal partners including Revenue, Finance, Legal, Accounting, and Operations teams.
• Support hiring, onboarding, and continuous improvement initiatives within the team and systems.
• Provide reporting, insights, and recommendations to the Director, Servicing.
• Conduct regular one-on-one meetings, performance coaching, and ongoing training for team members.
• Approve employee timecards and manage attendance and scheduling.

Supervisor, Legal Assistant

• Update internal Firm systems and external client systems within the expected timeframes
• Sort, scan, categorize, label, digitally file and properly organize legal documentation
• Complete assigned work queue items in the designated timeframes
• Grasp and retain basic legal concepts and terminology that impact ability to produce accurate work product
• Assist with preparing various required items for court appearances
• Review incoming documents and disperse to appropriate parties
• Communicate professionally through various platforms: phone, email, internal/external messaging systems timely
• Timely complete all assigned trainings in the Firm LMS
• Additional duties as assigned

Legal Assistant II

• Prepare, edit, format, and proofread complex legal documents.
• Create and update Tables of Contents (TOCs), Tables of Authorities (TOAs), pleadings, briefs, and other legal filings.
• Convert, format, and troubleshoot documents across multiple platforms and applications.
• Provide helpdesk support for document-related and software application issues.
• Assist attorneys and staff with document production requests and technical questions.
• Maintain a high level of accuracy and quality while meeting strict deadlines.
• Communicate professionally and effectively with attorneys, staff, and management.
• Stay current with technology and software enhancements to serve as a firm resource for document preparation best practices.
• Provide general administrative and office support as needed.

Legal Assistant jobs in North Carolina

See all jobs on JobTailor

Supervisor, Legal Assistant

Legal Assistant II

Legal Document Specialist – Word Processing