Learning and Development

• Deliver training sessions, onboarding programs, and cohort-based workshops for enterprise clients.
• Own customer onboarding from first login to full adoption.
• Translate technical workflows into simple, actionable steps for marketing and content teams.
• Build and maintain enablement playbooks to scale customer success.
• Support inbound marketing operations, including CRM workflows, campaign automation, and reporting (HubSpot or similar).
• Partner with marketing and content teams on SEO and content enablement projects.

Customer Enablement, Training Specialist

• Coordinate Course Production: Handle all aspects of online course production, including conducting market research, curating course objectives, defining target audiences, and collaborating closely with instructors.
• Manage Timelines and Budgets: Keep projects on track by managing production timelines and ensuring everything is completed on time and within budget.
• Collaborate with Teams: Work closely with our instructional design, marketing, creative, and sales teams to ensure our course content aligns with educational goals and meets the needs of our learners.
• Partner with Instructors: Build strong relationships with instructors, guiding them to prepare and rehearse course material.
• Ensure Quality & Relevance: Review course content, marketing copy, and sales materials for accuracy, clarity, and learner value.
• Problem-Solve with Ease: Tackle any challenges that arise during the production process with creativity and a positive attitude.
• Stay Innovative: Keep up-to-date with the latest educational trends and technology.

Learning Experience Coordinator

• Lead customer onboarding programs from first login through successful adoption
• Run live training sessions, workshops, and cohort programs for enterprise customers
• Simplify complex technical workflows into clear processes for marketing and content teams
• Create and maintain enablement documentation, SOPs, and training resources
• Support marketing operations workflows including CRM automation, reporting, and campaign execution
• Collaborate with marketing and content teams on SEO and content enablement initiatives
• Serve as a highly visible, trusted partner to customers throughout their journey

Customer Enablement and Training Specialist – Technical SaaS

• Own customer onboarding from initial setup through full platform adoption
• Deliver live training sessions, onboarding programs, and cohort-based workshops for enterprise clients
• Translate technical workflows, automations, and data concepts into simple, actionable steps for marketing teams
• Build and maintain scalable enablement playbooks, guides, and training materials
• Support marketing operations workflows, including CRM automation, reporting, and campaign setup
• Partner with marketing and content teams on SEO, content workflows, and enablement initiatives
• Act as a trusted, technical-facing advisor for customers throughout the lifecycle

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Customer Enablement, Training Specialist

Learning Experience Coordinator

Customer Enablement and Training Specialist – Technical SaaS

Technical Customer Enablement, Training Manager