Learning and Development

• Change Planning: Maintain the OCM support intake process to enable the team to plan and forecast project/product OCM needs
• Partner with key stakeholders (e.g., DTS Engagement, (User Experience, Intranet team, Corporate Communications, People team) to align strategy, audiences, timing, planning and delivery of OCM outputs (communications, training and stakeholder engagement.)
• Perform change impact assessments (process, role, technology, behavior) and capture lessons learned to continuously improve future change approaches.
• Track change deliverables and dependencies, ensuring risks/impacts are visible, owned, and addressed with project teams and impacted divisions to support a smooth transition to live service.
• Change Strategy Execution: Partner with DTS Engagement team and/or Corporate Communications to develop clear, consistent messages for a global employee audience.
• Execute the Organizational Change Management Plan, including sourcing and coordinating subject matter expertise (SMEs) and drafting the required communications, presentations, and digital messaging to drive adoption of technology services, enhancements, and upgrades.
• Support follow-up and delivery for key divisional initiatives, coordinating actions, timelines, and stakeholders to keep change activities progressing and unblocked.
• Establish change metrics and data collection methods (e.g., readiness, engagement, training completion, adoption indicators, feedback loops) and use insights to refine change tactics.
• Communications, Training & Content Development (Digital First): Design and produce end-user communications (emails, intranet news, system notifications), stakeholder engagement materials (surveys, presentations, talking points), and training deliverables (Quick Reference Guides, user manuals, how-to videos) in partnership with project teams and communicators.
• Conduct training needs assessments by user type/persona, mapping current-state materials and gaps to future-state behaviors and tasks.
• Create, edit, and maintain clear user-oriented documentation —including new digital communications/content and updates to existing documentation already in circulation—ensuring accuracy, consistency, and usability.
• Develop content spanning multiple documentation types, working with SMEs to gather and validate information, including: user instructions for deployment and day-to-day use reference information for technical features architectural and operational documentation (where appropriate for the audience) policy, process, and procedure documentation
• Support creation and management of content on the enterprise intranet, ensuring materials are findable, current, and aligned to communication strategy.
• SME & Cross-Functional Coordination (Global Execution): Work with SMEs to translate complex technical change into succinct, precise messaging (communications and documentation) so end users understand what’s changing, why, and how to engage successfully.
• Communicate effectively across multiple teams and time zones to elicit/clarify requirements, coordinate draft reviews, manage versioning, and obtain approvals/signoff.
• Coordinate with DTS teams to proactively communicate what DTS does (services, engagement pathways, policies/processes, “how to work with us”), keeping content fresh, updated, and relevant to strengthen internal understanding and stakeholder experience.

Learning and Development jobs in Pakistan

See all jobs on JobTailor

Lead, Organizational Change Management