Learning and Development

• Provide coaching, client support, administrative, and technology support for Managed Learning Services team members
• Oversee the process and administration of projects, including needs analysis, development, and implementation
• Plan projects, develop and track budgets, serve as the main client and subject matter expert contact, and ensure deliverable quality
• Support team members, clients, and stakeholders to execute programs on time, within budget, and to client quality expectations
• Serve as a Learning Experience Design learning advisor and strategic consultant in client-facing programs
• Centralize requests, manage team-member allocation, and provide execution visibility and updates
• Validate workload estimations and ensure deliverables meet design and development quality standards
• Ensure clients and subject matter experts review deliverables for approval
• Upload deliverables to the LMS administration platform
• Coordinate with Training Transformation and stakeholders on processes, procedures, metrics, and performance targets
• Collaborate between Training Transformation and clients to craft learning strategies aligned with TELUS Digital and/or client business goals
• Direct and support learning experience designers to ensure adherence to scoped projects
• Approve dedicated-resource recruiting and onboarding efforts and monitor healthy program staffing ratios
• Work with MLS leadership to provide development opportunities and build a talent pool for account growth
• Coach and develop team members, provide feedback, document feedback in Workday, and address performance gaps with the MLS Manager
• Approve job profiles, task outlines, and program-related administrative tasks
• Handle escalations and ensure actions are taken to close performance gaps
• Identify ways to provide and extract additional value from clients
• Build alliances and partnerships with internal organizations and align learning solutions with competency frameworks, processes, and tools
• Evaluate MLS-created program effectiveness and report behavioral, performance, ROI, and other impacts to leadership and clients
• Track account and program profitability and ensure client KPIs, goals, and targets are met
• Develop, implement, administer, and monitor Training Transformation policies, procedures, and practices; approve exceptions as appropriate
• Act as the primary contact for MLS learning programs, ensure continuity of development, and deliver status updates to clients and MLS leadership
• Perform other duties needed to support Training Transformation programs
• Validate and approve team-member time tracking for accurate client invoicing

Team Lead designing and managing client learning programs for TELUS Digital

Team Leader – Learning Experience Designer

Team Lead designing and managing TELUS Digital’s client learning programs. Overseeing LXD projects, team allocation, quality, budgets, stakeholders, and program performance.

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Team Leader – Learning Experience Designer