LLM Engineer

• Architecting, supporting, and improving the end-to-end Conversational AI (CCAI) and Enterprise Search design and development lifecycle
• Designing, building, and maintaining sophisticated conversational agents using Google Cloud Contact Center AI (CCAI), Dialogflow (CX/ES), and the Agent Development Kit (ADK)
• Integrating Vertex AI and Google Enterprise Search/Vertex AI Search to build intelligent, context-aware discovery and retrieval-augmented generation (RAG) experiences
• Solving complex user experience challenges, resolving agent defects, optimizing search relevance, answering technical questions, and conducting rigorous testing and validation

Senior Lead Conversational AI & Search Engineer at Verizon optimizing customer engagement

Senior Conversational AI Engineer, Agentic Search

Senior Lead Conversational AI & Search Engineer at Verizon focusing on enterprise intelligent virtual agents and AI search solutions. Engaging customers through cutting-edge Google AI technologies while driving business success in a hybrid work environment.

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Senior Conversational AI Engineer, Agentic Search