Intake Coordinator

• Receives inquiry calls and assists the caller with scheduling a face-to-face assessment or triage to the appropriate community referral
• Coordinates with the physician to ensure appropriate treatment is provided
• Completes all administrative processes of the admission for treatment
• Demonstrates excellent phone skills including handling crisis calls
• Identifies and triages emergent patients and prioritizes care based on same
• Documents all inquiry calls and ensures patient information is accurately recorded
• Ensures correct information on EMTALA log and compliance with state/local laws for involuntary hospitalization

Intake Coordinator for behavioral health at SUN Behavioral Houston

Intake Coordinator assisting with scheduling assessments and coordinating treatment for patients at SUN Behavioral Houston. Ensuring compliance with health care regulations and facilitating appropriate care.

• Respond promptly to new inquiries from prospective clients and family members.
• Build trust through compassionate communication via phone, text, and email.
• Conduct discovery conversations to understand care needs and determine the best next steps.
• Educate families about available home care services and answer questions with clarity and empathy.
• Schedule in-home care assessments with the care team.
• Maintain consistent follow-up with both active and inactive leads.
• Re-engage previous inquiries to identify new opportunities for care.
• Accurately document all conversations, activities, and follow-up plans within the CRM.
• Monitor lead progression and maintain an organized sales pipeline.
• Partner with office staff and care coordinators to ensure a smooth client onboarding experience.
• Deliver an exceptional customer experience through responsiveness, professionalism, and consistent communication.

Intake Coordinator guiding families through care decisions for HomeWell Care Services

Intake Coordinator assisting families in exploring care options with compassion and clarity at HomeWell Care Services. Responsiveness and organizational skills are key to success in this role.

• The Clearance Specialist is responsible for processing new referrals including but not limited to verifying patient eligibility, test claim adjudication, coordination of benefits, and identifying patient estimated out of pocket costs.
• Perform benefit verification of all patient insurance plans including documenting coverage of medications, administration supplies, and related infusion services
• Responsible to document all information related to coinsurance, copay, deductibles, authorization requirements, etc
• Calculate estimated patient financial responsibility based off benefit verification and payer contracts and/or company self-pay pricing
• Initiate, follow-up, and secure prior authorization, pre-determination, or medical review including Reviewing and obtaining clinical documents for submission purposes
• Communicate with patients, referral sources, other departments, and any other external and internal customers regarding status of referral, coverage and/or other updates as needed
• Refer or assist with enrollment any patients who express financial necessity to manufacturer copay assistance programs and/or foundations
• Generate new patient start of care paperwork

Acute Clearance Specialist processing referrals for Soleo Health

Acute Clearance Specialist – Intake Coordinator

Acute Clearance Specialist responsible for patient insurance benefits verification and referral processing at Soleo Health. Focused on simplifying complex care in specialty infusion services.

Intake Coordinator jobs in Texas

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Intake Coordinator

Intake Coordinator

Acute Clearance Specialist – Intake Coordinator