Intake Coordinator

• Respond promptly to new inquiries from prospective clients and family members.
• Build trust through compassionate communication via phone, text, and email.
• Conduct discovery conversations to understand care needs and determine the best next steps.
• Educate families about available home care services and answer questions with clarity and empathy.
• Schedule in-home care assessments with the care team.
• Maintain consistent follow-up with both active and inactive leads.
• Re-engage previous inquiries to identify new opportunities for care.
• Accurately document all conversations, activities, and follow-up plans within the CRM.
• Monitor lead progression and maintain an organized sales pipeline.
• Partner with office staff and care coordinators to ensure a smooth client onboarding experience.
• Deliver an exceptional customer experience through responsiveness, professionalism, and consistent communication.

Intake Coordinator guiding families through care decisions for HomeWell Care Services

Intake Coordinator assisting families in exploring care options with compassion and clarity at HomeWell Care Services. Responsiveness and organizational skills are key to success in this role.

• Receive referrals by phone or in person for designated department
• Provide an explanation of the benefits to patients, families, and community contacts
• Assist with finding alternative services the when patient is not a candidate for hospice
• Oversee scheduling of initial nursing assessment and admission
• Maintain admission packets and ensure that proper forms are available to admissions staff
• Assist community outreach representatives with marketing activities to promote relations with referral sources
• Provide telephone and clerical support to other staff members as time allows
• Maintains accurate clinical records, keeping track of goals and progress of clients

Intake Coordinator for Home Health services supporting patient care

Intake Coordinator for Home Health services managing patient referrals and support. Assisting families and patients while coordinating care services for improved health outcomes.

• Receive referrals by phone or in person for the designated department
• Explain benefits and services to patients, families, and community contacts
• Assist with identifying alternative services when a patient is not a candidate for hospice care
• Coordinate scheduling for initial nursing assessments and admissions
• Maintain admission packets and ensure proper forms are available to admissions staff
• Assist community outreach representatives with marketing activities and referral source relationships
• Provide telephone and clerical support to team members as needed
• Maintain accurate clinical records and track patient goals and progress

Intake Coordinator supporting patients and families in home health care

Intake Coordinator assisting patients with care coordination in home health services. Join Addus HomeCare to support community health and improve patient independence laid in the comfort of their homes.

Intake Coordinator jobs in New Mexico

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Intake Coordinator

Intake Coordinator

Intake Coordinator