Inside Sales

• Respond to incoming customer enquiries from Australia and New Zealand with professionalism and care.
• Understand customer needs and expectations to recommend suitable products and solutions.
• Propose alternative products based on cost, availability, or technical specifications where appropriate.
• Provide first‑level technical product support and collaborate with subject matter experts when escalation is required.
• Prepare and process customer orders, quotations, returns, and changes accurately and efficiently.
• Present pricing, credit, and commercial terms in line with established procedures.
• Communicate estimated lead times and suggest options to help customers meet delivery requirements.
• Coordinate with internal teams and suppliers to track order status and meet delivery commitments.
• Partner with external sales colleagues to support account strategies and sales opportunities.
• Maintain accurate records in customer relationship management systems and provide regular updates to key customers.
• Work in line with quality, safety, and operational procedures.

Inside Sales Coordinator

• Drive B2B sales performance through proactive outreach, lead qualification and customer follow-up
• Build and maintain long-term relationships with businesses in the Health, Corporate and Performance sector via phone, email and digital channels
• Identify new business opportunities by researching the healthcare and performance market, contacting prospects and promoting our product portfolio
• Provide tailored product advice and help customers find the right solutions for their business needs
• Manage and maintain the CRM system, ensuring data accuracy and up-to-date customer information
• Collaborate closely with Field Sales, Marketing, and Customer Service teams to ensure a seamless and consistent customer experience
• Prepare quotations, proposals, and follow-ups, supporting the full sales cycle from initial contact to order
• Handle customer inquiries and complaints, ensuring quick and effective resolution

Inside Sales jobs in Australia

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Inside Sales Coordinator

Inside Sales HCP