Infrastructure Engineer

• Provide Level 2 support for infrastructure-related incidents and service requests.
• Diagnose and resolve issues across Windows Server environments, Active Directory, Group Policy and Microsoft 365.
• Monitor and maintain core infrastructure services, including backups, patch management, and endpoint security solutions.
• Investigate networking issues involving DNS, DHCP, and TCP/IP.
• Escalate complex technical issues to senior engineers or third-party vendors when required.
• Maintain accurate technical documentation, procedures, and knowledge base articles.
• Support hardware deployments, upgrades, and routine infrastructure maintenance.
• Collaborate with Service Desk and wider IT teams to ensure timely resolution of tickets and incidents.
• Assist with ongoing infrastructure improvement projects and technology upgrades.

2nd Line Infrastructure Support Engineer

• Design, build, and secure scalable environments across Azure and AWS.
• Take a lead role in managing IAM/RBAC and implementing Web Application Firewalls (WAF) to protect critical financial assets.
• Automate the provisioning and configuration of resources (including EC2 instances and serverless components) using Terraform, ARM, or CloudFormation.
• Develop and maintain high-velocity pipelines via GitHub Actions, Azure DevOps, or Jenkins.
• Manage and scale container solutions using Docker and orchestration platforms like Kubernetes (AKS, EKS, ECS).
• Oversee monitoring, alerting, and logging (Azure Monitor, CloudWatch, Datadog/Prometheus) while relentlessly optimizing for cost efficiency and resource utilization.
• Implement robust disaster recovery and high-availability strategies, providing Tier 3 support for complex cloud incidents.

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2nd Line Infrastructure Support Engineer

Cloud Infrastructure Engineer