Infrastructure Engineer

• Provide Level 2 support for infrastructure-related incidents and service requests.
• Diagnose and resolve issues across Windows Server environments, Active Directory, Group Policy and Microsoft 365.
• Monitor and maintain core infrastructure services, including backups, patch management, and endpoint security solutions.
• Investigate networking issues involving DNS, DHCP, and TCP/IP.
• Escalate complex technical issues to senior engineers or third-party vendors when required.
• Maintain accurate technical documentation, procedures, and knowledge base articles.
• Support hardware deployments, upgrades, and routine infrastructure maintenance.
• Collaborate with Service Desk and wider IT teams to ensure timely resolution of tickets and incidents.
• Assist with ongoing infrastructure improvement projects and technology upgrades.

Infrastructure Engineer jobs in South Africa

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2nd Line Infrastructure Support Engineer